Pre-Owned Sales Manager @ Mercedes-Benz Grapevine
Job description
For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Grapevine a truly special place!
We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
- Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2022)
- Dental
- Vision
- FREE Company Paid Life Insurance
- FREE Employee Assistance Program Support for all employees
- 401K Retirement Plan
- Paid Holidays/Vacation/Paid Time Off
Our Avondale Grapevine E-Commerce Manager (ECM) is responsible for effectively managing the execution of the Avondale eCommerce process/strategy. This includes mentoring, leading and training Internet SEMs and others to create engaging and meaningful client touchpoints which achieve satisfied clients and high-level sales results. The ECM should be passionately involved with all internet lead activities and prospects.
Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.
- Manages the improvement and execution of Internet Sales Process and Experience at the assigned
Avondale Dealership. - Coaches Internet SEMs/SEMs in conjunction with Sales Managers to ensure proper and consistent
execution of Internet Sales Process and One Touch Sales Process. - Consistently conducts internet process, technology and product training; maintains a department
training calendar/schedule - Prepares development plans as needed for Internet SEMs and documents activities and progress
Listens to phone calls and reviews Internet SEMs/SEMs communication daily; coaches team
members - Works with vendor partners, eCommerce Director, and Business Development Managers to fully
master the technology used in the eCommerce process (Momentum, Conversica, IPacket, etc.) - Creates and executes strategies for increasing market share via online sales (in partnership with
Marketing, eCommerce Director, and Sales Directors) - Tracks appointments, closing ratios, lead response time, quality of response, I-SEM/SEM production,
technology engagement and reports the results to the Sales Directors and General Manager (GM)
monthly - Is aware of and is prepared for all internet related appointments set by Internet SEMs/SEMs
- Ensures that all SEMs and Managers are prepared for internet related appointments
- Conducts follow-up communication for engaged and unsold internet leads
- Desks deals for internet leads as needed
- Ensures that Internet SEMs/SEMs prospect their own database of clients and do not solely rely on inbound internet leads
- Monitors online merchandising and executes timely photographs and descriptions; partners with Photo Vendor regularly
- Partners with the Marketing team to align corporate digital messaging & strategies with initiatives at the store level
- Protects the dealership from fraudulent activity and ensures the integrity of running an ethical business.
- Remains compliant with state and federal regulations. Federal regulations such as but not limited to: OFAC, Red Flag, Adverse Actions, and Risk Based Pricing Rules
- Maintains professional relationships with clients, corporate departments, manufacturers, vendors, and lead providers
- Attends dealership and department meetings as appropriate
- Adheres to the requirements of the Avondale Privacy and Information Security Policies
EDUCATION and/or EXPERIENCE
High school diploma or GED; and six months to one-year related experience and/or training; or
equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)
Operator's Driver's License (must be insurable)
PHYSICAL DEMANDS The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds.
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