Purpose of the job

Responsible for the arrangement of support and the management of Repairs & Warranty
activity including Job Completions after a job ships to achieve high levels of customer satisfaction.

Effectively assist the Powell Industries, Inc

Coordinate with the customers in respect of warranty and repairs for completion of
work & replacements

Reports to: Post Shipment Supervisor

For whom responsible

Key accountabilities Coordinate product returns with internal and external departments and customers, ensuring appropriate records /databases / systems are maintained Coordinate warranty and other claims with internal and external departments and customers,
ensuring appropriate records /databases / systems are maintained Coordination of supplier recall and safety notices Provide and co-ordinate Product Warnings and Safety Notices. Provide all warranty reports to Quality for responsibility of warranty issues. Provide first line support and help for both internal and external customer enquiries. Take and manage customer calls after hours to mitigate issues that are urgent. Preparation and promotion of materials for sales and repairs to assist in department development. Key decision making for cost effective solutions Provision of internal & external support as required Maintain and develop excellent working relationships with company agents and customers with appropriate documentation. Effectively utilize all aspects of IT & telecommunications Produce & maintain archive information as required Prioritization, control and co-ordination of work.

Communications
The Warranty & Product function is operated by a small team operating internally and externally
whose functions are interdependent.
Effective and regular communication between department members is crucial.
In addition the post holder must engage in regular communication with: Engineering. for all Divisions as needed Mech Engineering for all Divisions as neededï€ Production Management Purchasing Department Quality Commercial/Legal Department Site Service Department Senior Management Shipping Departments

Competence Profile The ability to effectively communicate using both verbal and written communication
that delivers high levels of confidence in those dealt with internal and external. A relevant technical background. The ability to meet the expectation of both internal and external customer, clients
and suppliers through a sound understanding of their requirements, being
responsive to their needs and exceeding their requirements. The ability to think through and adopt a clear, sensible approach to planning,
prioritizing and organizing tasks and activities to meet deadlines and targets. Makes
most efficient use of time and other resources. The ability to pragmatically solve problems using varied approaches and considering
all relevant factors and options before making a decision/taking action. The ability to encourage team working within own function and the broader business. The ability to demonstrate energy, drive, commitment and dedication to achieving
both own and company success. Proactive in approach, resilient under pressure, ability to maintain clarity and vision,
and possesses a strong results orientation.
Personal Qualities Honest & Driven Sincere and genuine. Confidence inspiring. Excellent interpersonal skills. Team worker. Dedicated and conscientious. Flexible. Customer Focused. Planning and Organizing. Problem solving and Decision making. Communication. Leadership & Empowerment. Development Orientation. Achievement Orientation. Change Orientation/ Continuous Improvement.