Job Description: Functions as the connoisseur of Food & Beverage. Ensuring the flawless execution of our Sequence of Service. Part of the sales process this position requires accurate Financial Handling of all payment transactions and maintains strict control of the bills. Disciplined used of Point of Sale (Micros) this colleague must communicate with the providers via POS ticket system. Responsible for accounting every transaction even when it is not paid, products/tickets will be paid, comp, discounted or “in house” use among the settlement classifications. Waitress/Waiters are responsible for the settlement of each transaction. Maintain and logs record the loss through spoilage or waste, secure appropriate signatures to support non-payment transactions. The Server is ready and willing to answer all guests’ requests positively and deal with them. Assist in the identification of training needs and actively take part in the review and implementation of service operating procedures. Work closely with the Restaurant Manager and take his/her guidance to achieve high quality service standards as described in our Service Operating Procedures (SOP’s). Key contributor to ensure excellent service throughout all areas and in compliance with the Company standards and to achieve high ranks in guest service scores. Carry out all statutory procedures in relation to fire precaution, evacuation, health and safety, food safety. Mastery and comprehensive knowledge of all the dishes and of the menu, he/she is aware of dietary requirements for the guests and ensures these are communicated to the kitchen and properly delivered to the guest. Ensure a high level of hospitality through prompt. Leading from a service prospective this colleague typifies excellence in service, details and professionalism. This colleague is able to consistently ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.

Core Requirements:

• Walk, talk and model the Pearl culture
• Create value showing passion and commitment to the business. Be an owner of your profession.
• Show everyone your commitment to excellence by doing it!
• Do the right thing – Live the brand and Pearl standards and procedures. Don’t cut corners!
• Be effective and open communicator
• Live teamwork, deliver amazing performances and create a community.
• Display high energy, motivation, enthusiasm every day and in every way
• Be professional and confident – be ready to learn and teach.
• Participate in Pearl required daily and weekly meetings – bring value.
• Must be able to conduct daily business with integrity and be ethical at all times
• Maintain a safe working environment through compliance of safety and health department guidelines.
• Learn, practice and comply with all safety, health and emergency procedures.
• Know the hotel inside-out and be ready to assist guests and other associates with information.
• Ability to stand, walk, lift and high intense mobility.
• Be proactive - Anticipate guests’ need and respond promptly.
• Abide by all legal requirements pertaining to serving alcoholic beverages.
• Make your service count – create “wows” and great memories.
• Be an ambassador. ACT – Acknowledge, Communicate, Transform
• Ensure Guest Loyalty – Positive and personal performance + ACT ensures guest issues are resolved on time to the highest satisfaction.
• CARE – Courteous, Attentive, Responsible, Empathetic, are minimum requirements to be a Pearl Associate. Treat guests, associates, vendors and co-workers with professionalism and respect at all times
• Deliver desire ambiance, cleanliness, presentation and décor at all times in all areas.
• Comply with attendance policies and be available to work on a regular basis
• Wear approved uniforms and name tags, make sure they are crisp, clean and pressed as if you are attending a graduation ceremony.
• Do what ever is necessary to the success of our mission and the enrichment of our guests and associates lives.
• Training is not a department! As a leader you must show us that you can train regardless of your position or title. Assist department associates to deliver the highest performance
• Show us that you are capable to successfully prioritize, delegate, organize and multi-task
• Profit is everyone’s responsibility – Aid this result by doing your job with excellence, increasing revenues (up selling, managing cost, avoiding cost and learning how to operate a business)
• Care and protect all assets of the hotel including equipment, raw products, uniforms and installations. Report deficiencies immediately using the “work order” system.
• Achieve and maintain all required licenses and certifications.

Key Responsibilities:

• Able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Maintain a friendly and warm demeanor at all times.
• Guest Satisfaction
• Colleague Satisfaction
• Quality of Product
• Quality of Service
• Timely Service
• Health & Safety
• Revenue Generation
• Training Certification
• Quality Assurance
• Social Media Reputation
• Financial Reporting
• Legal and regulatory compliance
• Pearls’ and Brand compliance

Physical Requirements - (not limited to)

• Must be able to lift, push, pull, and carry up to 75 lbs.
• Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.
• Must be able to operate motor vehicle using safety precautions.
• Must be able to recognize, register, and respond visually to color and depth perception.
• Must be able to communicate verbally and in writing.
• Must be able to work indoor, outdoor, in extreme heat and cold.
• Must be able to work around moderate noise level.