Police Telecommunications Operator (Real Time Crime Center)
Full Time
Coconut Creek, FL 33063
Posted
Job description
Description
When you come work for the City of Coconut Creek, although you’re assigned an employee number, you’re not treated like one. With an average of 10 years of service (some as many as 30-plus!), our employees know they can transform their careers in Coconut Creek, the “Butterfly Capital of the World.” And in the days, months, and years in between, you’ll be treated like family and invited to participate in fun events like Public Service Recognition Week, Halloween costume contests, holiday luncheons, wellness fairs, meditation sessions, chair massages, themed dress-up days, charitable causes, and so much more!
The City of Coconut Creek has been spotlighted as one of the “Best Cities to Live in America” by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet. This past year, we were awarded the Honorable Culture of Well-Being by Cigna and ranked #7 Healthiest Employer to Work For in the medium-sized company category by South Florida Business Journal. Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade. Every one of our business owners and 61,000 residents rely on our awesome 400+ employees. Are you ready to be one of us?
If you are interested in making a difference in the lives of others and serving the public; if you are innovative, progressive, dedicated, and looking for a workplace where you belong, consider applying to join our Coconut Creek family.
The City of Coconut Creek has been spotlighted as one of the “Best Cities to Live in America” by Money Magazine and a Top Ten Place to Live in Florida by Movoto and NerdWallet. This past year, we were awarded the Honorable Culture of Well-Being by Cigna and ranked #7 Healthiest Employer to Work For in the medium-sized company category by South Florida Business Journal. Our City is home to the Seminole Casino Coconut Creek, Butterfly World, and the Coconut Creek Promenade. Every one of our business owners and 61,000 residents rely on our awesome 400+ employees. Are you ready to be one of us?
If you are interested in making a difference in the lives of others and serving the public; if you are innovative, progressive, dedicated, and looking for a workplace where you belong, consider applying to join our Coconut Creek family.
GENERAL PURPOSE:
Performs office work related to telecommunications in the Police department. Processes and enters weekly call logs, logging arrest information, and running and logging criminal histories. Work with numerous resources through the internet, and provide information via the radio and telephone to police personnel in the field. Perform radio transmissions when other police radio channels are busy. Work is performed under general supervision with limited latitude. The position is a 24/7 function within the police department, including nights, weekends, and holidays. Position exercises some judgment in accordance with well-defined policies, procedures, and techniques.
Hours of Work:
Performs office work related to telecommunications in the Police department. Processes and enters weekly call logs, logging arrest information, and running and logging criminal histories. Work with numerous resources through the internet, and provide information via the radio and telephone to police personnel in the field. Perform radio transmissions when other police radio channels are busy. Work is performed under general supervision with limited latitude. The position is a 24/7 function within the police department, including nights, weekends, and holidays. Position exercises some judgment in accordance with well-defined policies, procedures, and techniques.
Hours of Work:
Position is a 24/7 function within the police department, including nights, weekends, and holidays.
- For internal candidates, the actual pay rate depends on current salary and whether the position would be a promotion, demotion, or lateral position change.
Essential Duties and Responsibilities
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Enters, updates, and retrieves information from FCIC/NCIC (teletype) and other law enforcement databases related to missing persons, wanted persons, stolen property, vehicles registration, stolen vehicles, and other information
- Performs critical functions, including, but not limited to, audible and video security monitoring, operating access control systems, monitoring license plate recognition systems (LPR), internal and external telephone support; reports unusual or suspicious circumstances to the appropriate authority
- May validate entries in the Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) systems by pulling files and verifying the accuracy of entries; reviews validation printout for coding errors and ensures that all FCIC /NCIC database entries are active and contain accurate information
- Utilizes resources such as CAD (Computer Aided Dispatch) and RMS (Records Management System) to monitor officer activity and retrieve information as necessary
- Performs a variety of administrative support duties, e.g., customer service tasks, relaying and resolving routine telephone and/or walk-up inquiries, generating a variety of standard documents and correspondence, and establishing and maintaining logs
- Receives incoming telephone calls and answers general inquiries
- Receives, processes, and/or prepares standard materials appropriate to the assigned department
- Handles complaints with professionalism and tact
- Provides general information and assistance; routes for follow-up when needed
- Assists and logs information for police personnel as it pertains to running criminal histories, calling tow trucks, sending information to dispatch
- Maintains, organizes, and logs business callout information
- Interacts with a variety of people including, but not limited to, City employees, managerial staff, the general public, etc. with a professional and courteous demeanor
- Punctuality and regular attendance are essential functions of this position
- Performs other duties as assigned and/or required
Qualifications
High school diploma, GED or equivalent, and a minimum of one year of related clerical or office work experience, preferably related to law enforcement records and/or telecommunications. Must possess a Florida driver's license. Must obtain Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) certification within the first six (6) months of employment. Knowledge of OSSI Software preferred.
- The City reserves the right to consider alternate combinations of education, certification, training, and/or experience.
Supplemental Information
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of police telecommunication procedures (preferred)
- Skill in Microsoft Office products (Word, Outlook, and Excel)
- Skill in providing good customer service
- Ability to perform data entry with minimal or no errors
- Ability to multi-task while working with tight deadlines and shifting priorities
- Ability to organize work for timely completion
- Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
- Ability to clearly communicate and understand the information in English, orally in-person, orally via two-way radio, through computer systems, and in writing
- Ability to understand police and fire codes/signals used in Broward County
- Ability to work varying schedules which may include holidays, nights, and weekends as assigned and/or when operationally necessary
- Ability to regularly attend work and arrive punctually for designated work schedule
PHYSICAL REQUIREMENTS:
Depending on the functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
ENVIRONMENTAL REQUIREMENTS:
Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils, and other cutting fluids, violence and/or disease, or pathogenic substances.
SENSORY REQUIREMENTS:
Some tasks require manual dexterity, in addition to visual and hearing acuity.
Testing Requirements:
Qualified applicants may be required to take a typing test, computer-based tests in Microsoft Word, Microsoft Excel, grammar, or skills-based assessments. Qualified applicants may be invited to test at a later date.
Eligibility List Criteria:
An eligibility list shall be valid for six months (may be extended up to two years at the City's discretion), or until the list is abolished, whichever comes first. The list is formed based on applicants who meet the minimum qualifications. Applicants on the eligibility list will be given consideration for each vacancy. Qualified veterans shall be afforded preference in accordance with Chapter 295, Florida Statutes.
APPLICANTS SELECTED FOR HIRE MUST SUCCESSFULLY PASS PHYSICAL, DRUG TESTING, AND BACKGROUND A CHECK.
NOTE TO APPLICANTS WITH DISABILITIES: Applicants with disabilities who will need special accommodations for testing must advise Human Resources not later than one (1) week prior to scheduled testing, so that appropriate arrangement can be made.
CITY OF COCONUT CREEK
BENEFIT SUMMARY FOR CIVIL SERVICE (NON-EXEMPT) PERSONNEL
TUITION REIMBURSEMENT PROGRAM
Employees who have completed their one (1) year probationary period are eligible to participate in the Tuition Reimbursement Program. With approval of the course(s) and subject to availability of funds, employees may be eligible for reimbursement of 100% for a grade of A, 75% for a grade of B, and 50% for a grade of C. The maximum tuition reimbursement available to any employee shall be the equivalent of (18) credit hours per fiscal year at either the State of Florida community college level or the State of Florida university level.
PAY-FOR-PERFORMANCE
Employees are eligible for up to 5% in pay-for-performance compensation, based upon their annual evaluation, provided said compensation is approved and funded in the city’s adopted budget.
DISCOUNT PROGRAMS
The City offers a variety of discount programs. The following are some areas for available discounts: Healthy Meals, Health Services, Banking / Financial; Cellular / Data and Computer Services, Entertainment, Retail and Travel.
WELLNESS PROGRAMS
The City of Coconut Creek offers a wide variety of wellness initiatives and programs. Some of these initiatives and programs are: Weight Watcher’s at Work, Walking Challenges, Wellness Warrior Reimbursement Program, Annual Wellness Fair, several wellness preventive screenings, flu shots, and mammogram wellness screenings. The City is always looking for new ways to improve the overall health and wellness of its employees.
Please note, the benefits listed above are subject to change. Full descriptions of each benefit listed may be found in the City’s Code of Ordinances, Administrative Orders, applicable Collective Bargaining Agreement, on the employee portal or by contacting Human Resources and Risk Management at 954-973-6715 or hr@coconutcreek.net.
BENEFIT SUMMARY FOR CIVIL SERVICE (NON-EXEMPT) PERSONNEL
HOLIDAYS
- 10 paid full-day holidays and 2 paid half-day (Christmas Eve and New Year's Eve) holidays per year.
PERSONAL LEAVE - 16 hours/year (prorated the first year of employment based on hire date); does not roll over.
VACATION LEAVE - Employees earn vacation leave from the date of hire based on the following schedule:
PERSONAL LEAVE - 16 hours/year (prorated the first year of employment based on hire date); does not roll over.
VACATION LEAVE - Employees earn vacation leave from the date of hire based on the following schedule:
- < 4 years of service: .0385 hours per each regular paid hour (80 hrs./yr.)
- 4+ years of service: .0577 hours per each regular paid hour (120 hrs./yr.)
- 7+ years of service: .0770 hours per each regular paid hour (160 hrs./yr.)
- 10+ years of service: .0962 hours per each regular paid hour (200 hrs./yr.)
Maximum accumulation is 200 hours as of the last day of the pay period including November 1 each year for employees with fewer than 10 years of service. Maximum accumulation is 240 hours as of the last day of the pay period including November 1 each year, with up to 80 excess hours payable per year, for employees with at least 10 years of service.
SICK LEAVE - Employees earn 0.0462 hours of sick leave for each hour of regular paid service. Accumulations in excess of 520 hours are paid out annually at a 50%, 75%, or 100% conversion rate depending on years of service.
GROUP INSURANCE PROGRAM
For each employee, the City pays the premiums for $20,000 Basic Life insurance, $20,000 AD&D, and Long and Short-Term Disability, and contributes towards the total premium for medical insurance. For employees selecting the High Deductible Health Plan (HDHP), employee-only medical insurance coverage is paid 100% by the City’s contribution. Most employees who enroll in the City’s HDHP are eligible to participate in a Health Savings Account (HSA). For those selecting a medical plan with higher premiums, dependent coverage, and/or optional benefits, employee contributions are made through bi-weekly payroll deduction. Eligibility for coverage is the first of the month following thirty (30) days of full time employment.
Proof of medical coverage is required for full-time City employees. However, employees may opt-out of the City’s group medical insurance and receive a pre-determined dollar amount paid bi-weekly through payroll. The City’s insurance program includes a Section 125 Program, which allows eligible employees to pay for medical and dental insurance, dependent health coverage, HSA Contributions (if eligible), additional life insurance, some AFLAC policies, etc., and any other eligible insurance premiums with pre-tax dollars, and/or set aside pre-tax dollars for unreimbursed medical, dependent or elder care. Certain optional benefits, such as Legal Shield, Identity Shield, certain amounts of life insurance and some AFLAC plans, must be paid on a post-tax basis. All payments are made bi-weekly by payroll deduction. Changes to selections may only be made during qualifying periods.
PENSION/RETIREMENT PLAN
The City participates in the Florida Retirement System (FRS), which offers a choice of either a Pension Plan (defined benefit) or an Investment Plan (defined contribution). The City contributes an amount to the selected plan that is determined by the State Legislature. In addition, employees contribute 3% through a pre-tax payroll deduction. The Pension Plan benefit is determined by multiplying the Regular Class rate of 1.6 times the years of FRS service times the average of the employee's highest paid eight (8) years of salary. The Investment Plan benefit is based on the performance of selected funds over time. Employees in the Pension Plan are vested after eight (8) years of service; vesting is after one (1) year of service for the Investment Plan. Normal Retirement for the Pension Plan is age 65 with 8 years of Regular Class service, or 33 years of Regular Class service regardless of age. Early Retirement is any age after eight (8) years, but less than 33 years of service (There is a penalty of 5% per year under age 65.) There is no age or service requirement that must be met to receive a benefit under the Investment Plan, provided the one (1) year vesting requirement has been met.
Employees may also make voluntary contributions to a 457 Deferred Compensation Plan or Roth IRA Plans with ICMA-RC, up to the annual limit as defined by the IRS.
LONGEVITY PAY - Employees are eligible for an annual lump sum longevity payment as follows:
SICK LEAVE - Employees earn 0.0462 hours of sick leave for each hour of regular paid service. Accumulations in excess of 520 hours are paid out annually at a 50%, 75%, or 100% conversion rate depending on years of service.
GROUP INSURANCE PROGRAM
For each employee, the City pays the premiums for $20,000 Basic Life insurance, $20,000 AD&D, and Long and Short-Term Disability, and contributes towards the total premium for medical insurance. For employees selecting the High Deductible Health Plan (HDHP), employee-only medical insurance coverage is paid 100% by the City’s contribution. Most employees who enroll in the City’s HDHP are eligible to participate in a Health Savings Account (HSA). For those selecting a medical plan with higher premiums, dependent coverage, and/or optional benefits, employee contributions are made through bi-weekly payroll deduction. Eligibility for coverage is the first of the month following thirty (30) days of full time employment.
Proof of medical coverage is required for full-time City employees. However, employees may opt-out of the City’s group medical insurance and receive a pre-determined dollar amount paid bi-weekly through payroll. The City’s insurance program includes a Section 125 Program, which allows eligible employees to pay for medical and dental insurance, dependent health coverage, HSA Contributions (if eligible), additional life insurance, some AFLAC policies, etc., and any other eligible insurance premiums with pre-tax dollars, and/or set aside pre-tax dollars for unreimbursed medical, dependent or elder care. Certain optional benefits, such as Legal Shield, Identity Shield, certain amounts of life insurance and some AFLAC plans, must be paid on a post-tax basis. All payments are made bi-weekly by payroll deduction. Changes to selections may only be made during qualifying periods.
PENSION/RETIREMENT PLAN
The City participates in the Florida Retirement System (FRS), which offers a choice of either a Pension Plan (defined benefit) or an Investment Plan (defined contribution). The City contributes an amount to the selected plan that is determined by the State Legislature. In addition, employees contribute 3% through a pre-tax payroll deduction. The Pension Plan benefit is determined by multiplying the Regular Class rate of 1.6 times the years of FRS service times the average of the employee's highest paid eight (8) years of salary. The Investment Plan benefit is based on the performance of selected funds over time. Employees in the Pension Plan are vested after eight (8) years of service; vesting is after one (1) year of service for the Investment Plan. Normal Retirement for the Pension Plan is age 65 with 8 years of Regular Class service, or 33 years of Regular Class service regardless of age. Early Retirement is any age after eight (8) years, but less than 33 years of service (There is a penalty of 5% per year under age 65.) There is no age or service requirement that must be met to receive a benefit under the Investment Plan, provided the one (1) year vesting requirement has been met.
- Please Note: If you have recently retired from FRS, please check the FRS website at http://frs.myflorida.com to review the provision pertaining to re-employment restrictions.
- Age and years of service for vesting, highest average compensation, normal retirement, and early retirement requirements are lower for those enrolled in FRS prior to July 1, 2011. Please refer to the FRS Pension Plan Member Handbook for additional information.
Employees may also make voluntary contributions to a 457 Deferred Compensation Plan or Roth IRA Plans with ICMA-RC, up to the annual limit as defined by the IRS.
LONGEVITY PAY - Employees are eligible for an annual lump sum longevity payment as follows:
- Upon completion of five (5) through nine (9) years of service: $500
- Upon completion of ten (10) through fourteen (14) years of service: $1,000
- Upon completion of fifteen (15) through nineteen (19) years of service: $1,500
- Upon completion of twenty (20) years of service: $2,000
TUITION REIMBURSEMENT PROGRAM
Employees who have completed their one (1) year probationary period are eligible to participate in the Tuition Reimbursement Program. With approval of the course(s) and subject to availability of funds, employees may be eligible for reimbursement of 100% for a grade of A, 75% for a grade of B, and 50% for a grade of C. The maximum tuition reimbursement available to any employee shall be the equivalent of (18) credit hours per fiscal year at either the State of Florida community college level or the State of Florida university level.
PAY-FOR-PERFORMANCE
Employees are eligible for up to 5% in pay-for-performance compensation, based upon their annual evaluation, provided said compensation is approved and funded in the city’s adopted budget.
DISCOUNT PROGRAMS
The City offers a variety of discount programs. The following are some areas for available discounts: Healthy Meals, Health Services, Banking / Financial; Cellular / Data and Computer Services, Entertainment, Retail and Travel.
WELLNESS PROGRAMS
The City of Coconut Creek offers a wide variety of wellness initiatives and programs. Some of these initiatives and programs are: Weight Watcher’s at Work, Walking Challenges, Wellness Warrior Reimbursement Program, Annual Wellness Fair, several wellness preventive screenings, flu shots, and mammogram wellness screenings. The City is always looking for new ways to improve the overall health and wellness of its employees.
Please note, the benefits listed above are subject to change. Full descriptions of each benefit listed may be found in the City’s Code of Ordinances, Administrative Orders, applicable Collective Bargaining Agreement, on the employee portal or by contacting Human Resources and Risk Management at 954-973-6715 or hr@coconutcreek.net.
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