Job description

Mark Allen is a family operated HVAC & Plumbing Company based in in the Pittsburgh area! We value honesty, respect, knowledgeability, client-focus, efficiency and are committed to providing a great place to work for our employees. Our vision is to become the first-place people turn to for home repairs, and we invite you to be part of that vision!

Responsibilities:

The Sr. Plumbing Technician diagnoses and solves plumbing problems efficiently, accurately, and thoroughly. Also, recommends comfort and energy saving solutions to our clients.

• Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction.
• Uses a variety of hand tools, wiring diagrams, piping schemes or engineering specifications, to diagnose, and repair plumbing equipment.
• Uses power tools, smart phones, and tablets.
• Identifies, analyzes, diagnoses, and repairs all aspects plumbing systems and products at a customer's location.
• Performs preventative maintenance, site surveys, repairs, and modifications as needed or requested by customers.
• Maintains tools and equipment by inspecting for signs of wear.
• Documents work by completing electronic work order on each job and maintaining files.
• Represents company by serving as a direct customer contact.
• Determines parts to order for repairs and timeliness of need.
• Keeps current on all installed products concerning installation, operation, maintenance, service, and repair.
• Provides technical support to customers.
• Work in rotation with other technicians to cover a 24/7 service department schedule.

Qualifications:

• Minimum 3-5 years’ experience is preferred. An equivalent combination of education and experience may be considered.
• Must be familiar with various residential and commercial plumbing components.
• Excellent verbal and written communications skills, detail oriented and entrepreneurial in nature.
• Detail oriented with excellent communication skills.
• Ability to follow directions and specific process steps to ensure quality workmanship.
• Strong working knowledge of job site safety as well as ability to complete a company specific safety orientation.
• Strong working knowledge of customer service principles and practices. Customer relationship-development and client retention experience.
• Excellent customer service skills and ability to interact effectively face to face.
• Solid knowledge and understanding of system operation, building plans, and working drawings.
• A valid driver's license.
• Backflow certification is desirable

What We Offer in Return:

• Competitive pay with potential opportunities for bonus and commission
• Retirement is around the corner! Plan ahead with our 401K and generous Company Match
• Rest easy knowing your family’s health is important and we offer affordable Medical and Dental. We also offer Paid Vision benefits, and other voluntary programs including Short and Long-Term Disability, Life, ADD, Accident, and more!
• Get your $ sooner with our weekly payroll
• Give yourself a chance to recharge, recover and rest with PTO days…earn from Day One and the longer you stay, the more days you accumulate
• Enjoy additional time off with 7 Paid Holidays
• Become a master of your craft with continuous learning with opportunities for advancement and professional development
• Build up your personal toolbox with our Tool Purchase Program
• With a company who cares about YOU, come to work and enjoy what you do and with whom you work…
• ….and much more!

Come join our team and find out how we stand apart from other companies in terms of compensation, benefits, and culture. With us, you’ll feel valued as an employee and will be part of a growing team!

We are an Equal Opportunity Employer

Job Type: Full-time

Pay: $30.00 - $37.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No nights

Ability to commute/relocate:

• Bethel Park, PA: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)
• Journeyman Plumber (Preferred)

Work Location: One location

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