Job description
- Oversee all of the player’s club operations, Slot Marketing training, and development, Guest Experience Monitor (GEM) evaluation & recovery
- Oversees decisions on hiring, discipline, vacations, terminations, training, etc., for Player's Club desk and Slot Marketing personnel
- Manages the departmental budget for respective areas and represents the department in the monthly Financial Review
- Supervises Player's Club Desk employees in all aspects of the operation including staffing, scheduling special events and promotions, etc.
- Drives Slot Marketing and Player's Club Desk operations performance through the analysis of KPIs.
- Interacts with other Department heads in all phases of planning slot events, etc.
- Develops and implements programs for the Slot Marketing and Player's Club Desk teams that increase and improve employee engagement and guest service and ensure alignment with all property and company goals.
- Develop, implement, and maintain a meaningful internal shop process for the entire Slots department to support improvement and address issues within GEM.
- Produces and improves periodic Slot Performance Analysis, identifying opportunities for service and product improvement.
- Research, development, evaluation, and implementation of new services, products, and technology to ensure the Slot Marketing team maintains a competitive position in the market.
- Regularly reviews and updates every respective department's policies and procedures to ensure practices are relevant and up-to-date.
- Stay informed of changes in the casino environment to best serve the objectives of the organization and adjusts service strategy accordingly.
- Recommends and designs slot floor configurations.
- Other job - related duties as requested.
- Players Club Supervisor
- Bachelor’s degree in hospitality, management, or related field or equivalent experience.
- Two (2) years of prior relevant experience.
- Ability to work varied shifts, including weekends and holidays.
- Bilingual, English as the primary or secondary language.
- Previous experience working in a similar resort setting.
- At least five (5) years of experience in a manager or supervisor role.
- At least three (3) years of experience in Slot Operations or a gaming environment.
- Proof of eligibility to work in the US.
- Gaming registration as required by jurisdiction.
- Excellent interpersonal skills to deal effectively with guests, management, employees, and other outside contacts.
- Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
- Effective listening abilities and the ability to make strong judgment calls.
- Ability to effectively communicate in English, in both oral and written forms.
- Ability to work varied shifts, including weekends and holidays.
- Must be able to perform basic math operations.
- E xcellent customer service skills.
Regularly scheduled hours: Work Days: Hours:
Other – Must be flexible to work evenings, weekends, and holidays as needed for events and other business reasons
*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.
Physical/Sensory Requirements & Work Environment Form:This is a required checklist for attachment to Position Descriptions. It clarifies the smallest components of the mental and physical requirements of the job. Check all areas that are essential in performing the job, according to the essential functions section in the position description guidelines. Signatures are to be obtained at the time of the interview for the position.
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