Job description
POSITION SUMMARY
This position involves discharge planning evaluations and interventions with patients/families under the direction of Case Managers and Social Workers. Under the direction of clinical staff, the Discharge Planner performs multiple activities that support the movement and transitions of patients out of the acute care hospital setting, using current knowledge of hospital processes and community services. It involves frequent contact with patients and families, hospital staff and community resources, agency, facility and /or payor representatives. Serves as a liaison to external case managers, review organizations, insurance companies, and around discharge planning. This position requires flexibility of days and hours
ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIES
- Completes initial discharge plan, per CMS Conditions of Participation, provides appropriate level of intervention and makes referrals as necessary. The initial discharge plan must be co-signed by an RN Case Manager or LCSW.
- When completing the initial discharge plans, reviews the psychosocial situation and discharge planning resources as requested, and provides information to Case Managers, Social Workers, and healthcare team.
- Collaborates with community resources, agencies, and facilities to provide smooth transition of care from hospital to community, ensuring that arrangements are made in a timely, cost-effective manner.
- Monitors patient progress against discharge plan in collaboration with Case Managers and other healthcare team members.
- Works collaboratively with Case Managers, Social Workers, Resource Specialists, and staff nurses to complete discharge planning.
- Works closely with patients and families to complete discharge planning.
- Provides resources to patients and families as requested to meet payor requirements for communication and documentation.
- Delegates insurance issues to the Financial Counselors.
- Provides patients with the Important Message from Medicare (IMM letter), Medicare Outpatient Observation Notice (MOON) and Outpatient Observation Notice (OON) as needed, along with any other required notifications.
- Recognizes the need for Case Manager and Social Worker collaboration for complex cases and issues and alerts them of potential or actual issues.
- Responds quickly and appropriately to situations, taking responsibility to solve problems.
- Uses hospital resources judiciously, with the approval of the department Director, Manager, House Supervisor or Executive.
- Document in all required programs
- Follows the IRAISE Values and Mission of the hospital.
- Performs other duties as assigned.
JOB REQUIREMENTS
Education
Minimum (Required)
High School Diploma
Preferred (Not required)
Bachelors in social work preferred
Work Experience
Minimum (Required)
Preferred (Not required)
One year experience in an acute health care setting preferred, or if a new graduate, field placement experience in an acute health care setting.
Licenses and Certifications
Minimum (Required)
- Basic Life Support (BLS) from American Heart Association
Preferred (Not required)
- Licensed Vocational Nurse preferred.
- Workplace Violence (WPV) within 6 months of hire.
Required Skills, Knowledge, and Abilities (SKA’s)
- Exemplary communication, coordination, and problem-solving skills, with emphasis on customer service toward patients, families, community providers and payors.
- Type a minimum of 40 wpm preferred. Strong computer skills.
- Ability to manage activities and multiple priorities within complex systems.
- Tolerance for ambiguity, uncertainty, and change.
- Ability to function in unstructured environments.
- Ability to think creatively while keeping safety as the priority.
At USC Arcadia Hospital every team member of our 348-bed hospital strives to provide an exceptional patient experience while exemplifying our shared values of iRAISE - Integrity, Respect, Accountability, Innovation, Safety and Excellence. We achieve this through compassionate care, creating lifelong relationships by changing the way health and healthcare are delivered in our community.
At USC Arcadia Hospital, you’ll enjoy an excellent compensation and benefits package (Medical, Dental, Vision, Retirement Savings Plan with match, Life Insurance, Flexible Spending Account, Employee Assistance Program, Tuition Reimbursement, Paid Time Off, Free On-Site Parking, Child Care, Employee Referral Bonus Program, etc.), including professional development programs, and much more.
Living and Working in the San Gabriel Valley:
The City of Arcadia is located in the beautiful San Gabriel Valley, which is one of the best places to live and work in California and is just 15 miles north of downtown Los Angeles. The region offers a multitude of diverse entertainment, shopping and exceptional restaurant options. The San Gabriel Valley is less than an hour away from sunny Southern California beaches, and less than two hours away from local mountain resorts like Big Bear and Lake Arrowhead.
Locally, Arcadia is a wonderful, thriving community featuring the Los Angeles County Arboretum and Botanic Gardens as well as the Santa Anita Park racetrack, and is located next to the City of Pasadena, which hosts the New Year’s Day Rose Parade and Rose Bowl game annually. The region boasts excellent public and private schools and universities close by, including Cal Tech, USC, UCLA, Cal State Northridge, Cal Poly Pomona, Azusa Pacific University and the Claremont Colleges. Arcadia was recently named “Best Place to Raise Your Kids” by Bloomberg Businessweek magazine and is the perfect place to call home.
Pay Transparency
The hourly salary rate range for this position is $23.54 - $35.32. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations .
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