Job description

About us

Welch Physical Therapy & Sports Medicine is a small business in Gilbert, AZ. We are professional, customer-centric, supportive and our goal is to provide the best quality of care that makes it difficult to go anywhere else.

We are seeking a full-time practice manager for our Physical Therapy office in Gilbert, Arizona. The ideal candidate will have a Minimum of 5 years experience as a practice manager in a fast-paced medical office setting. Previous experience in the Physical Therapy field is a must. People skills and customer service are a necessity for this practice, as our reputation of quality care and compassion is our trademark.

Responsibilities:

Perform all necessary Front Office Management tasks including, but not limited to:

• Assist with reviewing incoming resumes and schedule / conduct Interviews of prospective front office staff

• Verify previous work experience and contact references for prospective new hire of front office staff

• Coordinate organized training of all front office protocols and new administrative staff.

• Familiarize all front office Staff of required workflows and protocols.

• Monitor and discuss employee workplace performance and discuss areas of improvement needed.

• Monitor and coordinate workflows and make necessary changes to workflows as needed

• Monitor / ensure authorization/ pre-certification is obtained in advance of each patient visit by Front Desk staff

• Create Agendas and Conduct front office Staff Meetings as necessary.

• Review front office staff requests for time off and discuss approval based on clinic coverage

• Deal with front office employee attendance and tardiness issues as they arise.

• Assist with registering all new front office staff in WebPT for appropriate required access.

• Assist with registering New Providers in Therabill Billing platform.

• Monitor and assist with New Patient scheduling

• Review and respond to front office emails received throughout the day

• Assist with all front office staff responsibilities

• Daily monitoring / review of company fax’s received via email and delegate action items as needed.

• Review daily mail and delegate and/or perform action required.

• Assist with tracking total paper checks received each month and create a deposit slip with checks to be taken to the bank.

• Assist with all billing functions and submit claims

• Assist with posting all EFT payments from insurance companies

• Monitor A/R aging reports in Therabill Billing platform and run all necessary reports for monthly reporting as well as for staff bonuses due.

• Assist Biller with insurance related issues.

• Assist Biller and Front Desk with authorization related issues.

• Assist Biller with patient statement issues.

• Work with patients directly on the phone or in person to resolve patient satisfaction issues.

• Assist with making financial arrangements with patients that experience financial hardship on a case by case basis to make care affordable to them to continue care.

• Monitor / review Day End Reports to ensure each day is balanced for all receipts collected at Front Desk.

• Risk Management / Incident Report Filing / mal-practice claims assistance

• Order office supplies as needed

• Coordinate I.T. assistance when I.T. issues present themselves

• Assist with paying all vendor bills dues and expense them appropriately

• Inside and outside Attorney/Physician Marketing management responsibilities.

• Review all Attorney Medical Records requests

• Maintain Attorney Referral Spreadsheet to track what attorneys are referring patients to us vs. what attorneys are receiving patients from us.

• Make sure front office staff and Providers alert management of any and all MVA cases so that Practice Manager can speak with them directly and determine if they require a referral to an attorney for assistance.

Provider Credentialing:

• Ensure that all CAQH provider profiles are up to date.

• Complete credentialing packets for all new providers to all contract payers

• Re-Credential all existing providers as per payer guidelines every 2 – 3 years dependent upon Plan start date.

• Utilize PECOS enrollment software to Credential OR Revalidate Medicare Providers

• Maintain Provider Licenses in personnel / credentialing files.

• Collect and submit necessary Provider CEU detail to submit with initial applications and renewal applications.

Billing Analysys:

Assist management with Billing Analysis Spreadsheet detail monthly to include the following detail and provide to owner monthly:

• Total monthly billed charges

• Total monthly Revenue received

• Total monthly New Patients seen

• Total monthly visit count

• Total Revenue collection ratio

• Total per visit cost

• Total per visit revenue

• Average billed charge per visit

• Review all totals compared to the prior year to see where we are gaining or losing.

• YTD average % billed charge increase

• YTD average % revenue increase

• YTD total New Patients seen.

• YTD total revenue

• YTD total cost

• Other Office management tasks as deemed appropriate.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Medical specialties:

• Physical & Rehabilitation Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Gilbert, AZ 85295: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 5 years (Required)

Work Location: One location

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