Description

ENTRY REQUIREMENTS

High school graduate
Experience in office procedures required
Well developed communication and interpersonal relationship skills
Intermediate office and clerical skills with high degree of accuracy
Proficiency in word processing with knowledge of data processing
Minimum typing speed of 45 wpm with accuracy
Working knowledge of medical terminology
Experience in use of multi-line phones
Previous experience in patient care or public contact setting desired
Must be able to meet the physical requirements of this position

ORGANIZATION

May be supervised by physical therapists, physical therapist assistants, occupational therapists or coordinator. Will have working relationships with other hospital personnel, patient, family/caregiver and public. Reports directly to the Manager or Director of Rehab Services. May report to Office Coordinator depending on site location. Daily autonomous work setting, with monitoring support from Coordinator, Manager or Director.

AGE OF PATIENTS SERVED

Must treat patients of all ages (e.g. infants, children, adolescents, adults, geriatrics)

SPECIFIC DUTIES

Supports the vision of Paul Oliver Memorial Hospital (POMH): “Quality in everything we do.”

Adheres to Standards for Customer Service Excellence at all times.

Supports and embraces the Values of Munson Healthcare: Patients – our first priority, People – our greatest resources for achieving excellence, Accountability – to those we serve and one another, Respect – how we treat others, Stewardship – to continue to meet our mission, Compassion – the way we meet the needs of others.

Supports the POMH philosophy of Continuous Quality Improvement (CQI) for improving services and efficiencies within the organization and the healthcare system.

Utilizes excellent ESP skills in relationships with patients/residents, families, nursing and hospital staff and physicians.

Safety is a self-responsibility. Know the physical requirements of the job and work within those guidelines. Perform job duties safely at all times, utilizing learned body mechanics and transferring/lifting techniques. Plan your actions to promote safety. Report any unsafe situations/equipment according to hospital procedure.

Supports the mission statement of POMH: Paul Oliver Memorial Hospital, in partnership with Munson Healthcare, is dedicated to providing quality healthcare services to the people of our area, in a professional, compassionate, coordinated and cost effective manner.

Demonstrates adherence to all policies and procedures including upholding patient/resident right: We are committed to the name "Paul Oliver Memorial Hospital" meaning excellence. We will provide services that meet our customers' requirements every time.

Responsible for scheduling initial and services of patient treatments per established department protocol. Coordinates appointments between the disciplines if patient is receiving more than one. Problem solves difficult scheduling scenarios according to department protocol and communicates conflicts with clinicians or coordinator.

May provide information to promote patient understanding of procedures and treatments. Assists in transferring patient care to other MMC rehabilitation departments when appropriate.

Answers multi-line phones and directs inquiries as appropriate. Receives documentation via RightFax and email, distributing files appropriately.

Greets patients and visitors in friendly, helpful manner. Instructs/Assists new patients in completion of new patient documentation and FOTO. Explains assignment of benefits to patients and obtains signature. Notifies patient of non-coverage issues as appropriate.

Obtains information from physician offices, case managers, and/or other rehabilitation facilities necessary for patient treatment and accurate registration. Assigns appropriate ICD10 codes according to physician’s order. Completes insurance certification and recertification for services.

Verifies daily charges in accordance with established procedures for Rehab Services. Communicates with department Coordinator, Manager or Director any incorrect or missing daily billing charges.

Maintains records on current patients and files in appropriate sequence. Pulls and distributes patient charts for clinicians. Provides copies of medical records as requested. Discharges patient accounts from Star at patient discharge.

Responsible for general filing to patient chart, photocopying and limited typing. Orders office supplies and maintains stock. Receives, sorts and distributes department mail. Maintains neat appearance of department by putting away equipment and other general light housekeeping duties that need to be performed at the specific location in between schedule housekeeper cleaning services.

Prepares equipment for therapists use and cleans up area and puts away equipment following the treatment. Prepare patient for treatment by assisting w/clothing and/or equipment. Transports patients, as needed, in a safe and timely manner.

The scheduler/tech at Benzonia will be responsible for daily (M-F) pool maintenance including, but not limited to monitoring and maintaining chemical balance, and adding water as needed. The scheduler/tech will work with appointed facilities personnel to schedule pool cleaning and other necessary pool maintenance procedures.