Phone Room Receptionist - Merrifield Location
Full Time
Merrifield, VA
Posted
Job description
At Merrifield Garden Center, we strive to provide an unparalleled selection of the highest quality plants and gardening products. We are dedicated to continuous education and sharing our gardening guidance with employees and customers alike. Founded in 1971, Merrifield Garden Center is a family run, full-service garden center, nursery, and landscaping company with three locations in Northern Virginia and an extended family of over 600 employees.We are looking for friendly and reliable people to work as phone operators/receptionists at our three garden centers. Candidates for these positions must be organized and responsible and pay close attention to detail. Although gardening experience is preferred, it is not required for this position.
Some of the primary responsibilities include:
- Answering phone calls that come into the garden center and routing them to the appropriate staff members.
- Taking messages as needed for staff members who cannot take the phone call at that time, or sending those calls to the staff member’s voicemail.
- Taking delivery orders over the phone and creating a delivery ticket that will be used to fulfill the order.
- Answering basic questions that customers will have such as store hours, directions and product availability.
- Processing paper work and working in other areas of the garden center when needed.
The ideal candidate must possess the following:
- Friendly, respectful, professional attitude
- Strong customer service and interpersonal skills
- Strong attention to detail skills
- Excellent verbal and written communication skills
- Ability to work independently without close supervision
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