Job description

PURPOSE OF POSITION

The primary purpose of the Phone Operator is to answer incoming calls to the main phone lines to My Community Health Center and to perform clerical duties under the direction of the Clinical Manager.

RESPONSIBILITIES & EXPECTATIONS

• Answer incoming calls
• Directs patients to appropriate area for assistance when necessary
• Schedules incoming patients when scheduler is unavailable
• Reschedule patients when necessary
• Sort and stamp incoming mail, verifying patient status on PM system, look up PC
• Reschedule bumped appointments, notify patients by phone and by mail
• Cancel and reschedule appointments when schedules change
• Send out new patient itineraries and information
• Send outgoing mail, certified letters
• Mail patient information as directed such as appointment reminder
• Mail new patient welcome packets, and new centering letters for OB
• Directs patients to appropriate area for assistance when necessary
• Confirm patient appointments using iVerify or by phone as needed
• Actively engage in teamwork
• Support the mission of MCHC
• Communicates effectively and positively
• Other duties as assigned

JOB REQUIREMENTS

• High school diploma or higher – level education
• Type a minimum of 45 wpm with minimal errors
• Excellent phone and customer service skills
• Able to speak professionally
• Familiarity with computer systems
• Strong Interpersonal Skills
• Adjust easily to changes in schedules and clinical staff
• Function independently, have flexibility to work with all levels of personnel; clinical, professional, and clerical
• Flexibility of moving throughout front office to cover for vacations and/or call offs to meet the needs of any clinic on any day
• Flexibility to work in any area of the clinic
• Professional conduct in a clinical office setting
• Expected to adhere to My Community Health Center’s Policies and Procedures
• Expected to meet and follow Privacy and Security Regulations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, identity, family status, gender, disability, or veteran status.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Canton, OH 44710: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• EHR systems: 1 year (Preferred)
• Computer Systems: 1 year (Preferred)
• Phone Operator: 1 year (Preferred)
• Medical office: 1 year (Preferred)

Work Location: In person

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