Job description
Full Time working 37 hours per week, Fixed Term for 2 years. Your working days will be Monday to Friday.
You may occasionally be required to work outside standard working
hours.
An opportunity has arisen for a motivated person to join Bristol City Council a diverse and ambitious organisation. The role is specifically for the Parking Services PCN Appeals Team.
What you'll be doing:
This is a challenging and varied role, and you will be working as part of a team providing customer service in Parking Services.
Your primary role will be responding to appeals relating to Parking and bus lane PCN's. Additionally, you will log incoming appeals, vehicle keeper details and provide advice to our call centre.
On occasion you may also be required to respond to appeals relating to the Clean Air Zone. You will be using various Microsoft programs and bespoke systems, therefore basic computer literacy is essential.
What we’re looking for:
- An eye for detail.
- Excellent communication skills, with a good level of English (both written and spoken).
- The ability to work effectively as part of a team, to work without direct supervision and be self-reliant
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
How do I apply?
If you share our values and are ready to be part of our exciting journey please select the apply button below.
To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
For permanent Bristol City Council employees, this post will be a secondment.
For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.
If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.
If you have any further queries regarding this job opportunity then please contact Mohammed Dola on mohammed.dola@bristol.gov.uk
At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young People, Black, Asian and Minority Ethnic, Disabled and Female candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.
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