The primary function of the PSC is to schedule patient services, including in-home and telephonic, and coordinate with staff. The PSC is also expected to cross-train as the Medical Records Specialist (MRS).

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  Receives and appropriately enters/documents new referrals in a timely manner.
• Complete workflow tasks and other assignments to the PSC Responsible Position in the Agency’s electronic medical record.
• Participates in coordinating care with nurses, patients, and the interdisciplinary team.
• Provides effective communication to patients, staff members, other health care professionals and referral sources.
• Responds to Agency and patient needs in a professional and creative manner.
• Demonstrates commitment, professional growth, and competency.
• Participates in Agency-sponsored in-service training.
• Participates in the Agency’s QAPI program.
• Promotes the Agency philosophy and administrative policies to ensure quality of care.

Physical, Mental, Miscellaneous Demands

• Prolonged sitting required, with the ability to operate office equipment which may include heavy lifting, bending, and standing.
• Requires the ability to handle stressful situations in a calm and courteous manner at all times. If required to make patient visits, prolonged standing and walking required, with the ability to lift up to 50 lbs. and move patients.
• Requires working under some stressful conditions to meet deadlines and Agency needs.
• Must have and maintain valid Texas Driver’s License, and proof of current valid auto liability insurance.
• Travel to various geographic locations required. Some overnight stays required.
• Requires current CPR certificate, and the ability to maintain a current CPR certificate.
• Requires ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds continuously to move objects.
• Work deals mostly with areas such as preparing and reading data and figures, records, reports, visual inspection involving small details. Although important, depth perception and field of vision (peripheral) are not as critical as the ability to distinguish small details and markings very near to the observer.
• Requires ability to grasp, pull, push, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups of muscles and foot and/or hand-eye coordination.
• Requires ability to communicate clearly and make self-understood effectively in face-to-face interactions; articulate with accuracy to communicate using phone.
• Requires ability to hear and receive verbal instructions correctly, answer phones, communicate professionally with people in situations with some background noise.
• Requires ability to concentrate on fine detail with frequent interruption; ability to focus attention on tasks for 10-20 minutes at a time on a continuous basis, 20-60 minutes on occasion.
• Requires ability to understand and relate to specific ideas one at a time and to the concepts behind specific ideas; ability to remember verbal and written tasks/assignments from a few hours to several day periods.
• Position requires sitting approximately 60% of time standing/stooping/bending/ climbing approximately 20% of time; and walking approximately 20% of time.
• Excellent computer software skills necessary to produce accurate documents and materials required.
• Working knowledge of MS Office, Excel or similar software required. Proficient knowledge preferred.
• Requires ability to work effectively under minimal supervision; exercise excellent, sound professional judgment and maintain confidentiality.

We offer the following competitive benefits to support you, your family, and your furry family members too!

• Newly improved mileage reimbursement
• Newly improved benefits packages
• Pet Insurance Coverage
• Paid Time Off
• Paid Holidays...plus 2 bonus floating holidays!
• Family Medical Leave
• Tuition Reimbursement
• 401k Plan with a Company Match
• Legal Aid
• Identify Theft Plan
• Perks and Discounts