Position Summary:
Responsible for preparing appropriate paperwork for patient medical records, and accurate collection and updating of patient demographic and insurance information in the computer. Ensures verification of insurance via insurance websites or by calling the insurance company. Collects co-pays or receipts on the patient balance during the check in process. Assists with the referral/prior-authorization process. Professionally answers multi-line phone and handles calls accurately. Follows department standards while scheduling patient appointments. Excellent communication and customer service skills required during all encounters with OSU patients, as well as internal and external providers.

Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.

Physical Requirements:
Ability to lift and carry 15 pounds, climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

Special Instructions to Applicants

IMPORTANT! APPLICANTS PLEASE READ!
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine’s Customer Service Philosophy is:

“We enrich lives by providing compassionate care and amazing service to every life we touch.”

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

• Be aware of environment
• Be intentional in your actions
• Ensure accuracy
• Mitigate potential hazards

Courtesy is:

• Welcome and actively engage in a friendly and respectful manner
• Be responsive, polite, and helpful
• Smile
• Demonstrate care and concern
• Show appreciation and say “Thank You”

Presentation is:

• Be professional
• Have a clean and neat appearance
• Maintain a clean and organized work area
• Remember what you represent at all times

Efficiency is:

Education & Experience

Position Qualifications:

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit http://eeo.okstate.edu.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.