Job description
- Advocates for the patient’s appointments, and healthcare needs
- Communicate unresolved issues to manager or designee to facilitate timely interventions
- Demonstrate excellent communication skills effectively and efficiently
- Maintains accurate records of all calls and corresponding details
- Efficiently field patient questions and concerns
- Process messages and report to the respective physicians and their teams, whenever necessary
- Attends and actively participates in team meetings
- Answers phones in accordance with department standards to achieve expected goals
- Communicates effectively and efficiently when in the call center assignment
- Other work related duties as assigned
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service
- Ability to read, write and communicate in English at the level of a high school graduate
- Ability to work independently in a fast paced environment
- Excellent telephone and communication skills
- Strong interpersonal, customer service and time management skills
- Experience with current office technology, proficient with computer office applications
- Minimum of one year experience in a clinical setting preferred
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