Why Oviva

Oviva is on a mission to help people achieve better health for good. By blending behavioural change therapy with our unique technology, incredible team of passionate individuals, and innovative company culture, we are creating affordable and accessible app-based healthcare programs to tackle diet-related health conditions such as obesity, diabetes, and nutrition.

Our proven go-to-market strategy has helped us become the largest award-winning, digital health provider, treating diet & lifestyle conditions. We operate within the healthcare systems including the NHS to give people access to the medical care they need. We are rapidly expanding in the UK, Switzerland, Germany and France. You will be joining an organization that has treated over 350,000 people to date and is continuing to scale up, to achieve our vision of helping more than 1 million active patients live healthier, happier lives by 2025.

To further scale our growing business, we are looking for a Patient Pathway Administrator.

The Role

We are looking for Patient Pathway Administrators to be the first point of contact at Oviva and support referred patients in their initial stages of living healthier and happier lives. Our programmes support those at risk of developing Type 2 Diabetes and those living with Type 2 Diabetes to reduce those risks. You will be responsible for coordinating the patient journey. This includes being responsible for patient referrals, appointment booking and undertaking an initial call with the patient, explaining the programme benefits, structure and problem solving any issues they have. In addition, you will act as a support to the patient in their initial stages of their journey.

Key to encouraging patient participation are motivational interviewing skills, working through any potential barriers to attendance and getting them excited for their programme. You will have the opportunity to undertake training in motivational interviewing and behavioural change in order to support you in this role.

Key Responsibilities

• Handling of sensitive data, approaching with great attention to detail

• Making initial patient calls to introduce programme, explain benefits and patient pathway and taking inbound telephone calls to answer queries and booking requests.

• Using motivational interviewing to explore difficulties in accepting programme place

• Making follow up calls for evaluation purposes

• Diary management of patient appointments

• Following correct Information Governance procedures to ensure security of patient data

• Accurately inputting data into our CRM system to allow coherent patient pathway

• Working alongside the operations team to achieve contract KPIs

• Evening and weekend work when required, to suit the needs of the business

The Ideal Candidate

• An active interest in health & nutrition

• Language skills highly desirable

• Call centre experience

• Energetic and proactive, with an ability to work independently as well as part of a team

• Excellent communication skills

• Highly organised with a keen attention to detail

• Confident using technology with proven experience with Microsoft Office systems

• Passion for providing digital treatment & support
  

What we offer

• The opportunity to make a meaningful impact in revolutionizing healthcare, across the UK and beyond

• A comprehensive well-being programme; including Healthcare Plan & Employee Assistance Program

• Exciting and rewarding role in the high-growth environment

• Training and development opportunities, with a personal learning allowance

• We embrace flexibility & remote working

• Competitive Salary & company pension

• Enhanced Maternity, Paternity & adoption leave

• 25 days holiday (plus bank holidays), a day off for your Birthday & Volunteering leave

Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:

We put the patient first, We measure & improve, We are building winning teams.

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of each of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome.

Please click ‘Apply’ today and take your next step towards a career with Oviva.