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Sodexo is seeking a dynamic Patient Experience Manager 1 for Yale New Haven Hospital located in New London, Connecticut .Yale New Haven Hospital (YNHH) is a non-profit, 1,541-bed tertiary medical center receiving national and international referrals. Yale New Haven Hospital includes Smilow Cancer Hospital at Yale New Haven, Yale New Haven Children's Hospital and Yale New Haven Psychiatric Hospital.

Yale New Haven Health System is Connecticut’s leading healthcare system, consisting of Bridgeport, Greenwich, Lawrence + Memorial, Yale New Haven and Westerly hospitals, and Northeast Medical Group, a physician foundation of primary care and medical specialists. YNHH is a provider of comprehensive, integrated, family-focused care in more than 100 medical specialties, supported by the skill and expertise of more than 7,500 university and community physicians and advanced practitioners. The Patient Experience Manager is responsible for ensuring the utilization of Sodexo and Client patient and customer experience technology systems and solutions. This is a key Sodexo role in coordinating the delivery of Sodexo's programs and high standards for this prestigious client organization. Exclusive focus on driving patient and customer satisfaction utilizing Sodexo’s proprietary Experiencia Plus platform. Prior experience preferred in analyzing Press Ganey and HCAHPS data and developing site-specific solutions to improve customer experience outcomes. This role will interact heavily with Yale New Haven Health System’s hospital and health system clients and staff, and will support Sodexo’s site operators to achieve contractual KPI’s. LAWRENCE & MEMORIAL AND WESTERLY HOSPITAL ASSIGNMENT.

Responsibilities will also include:

• Rounding with existing patients, families, and Nursing personnel
• Collaboration with hospital clinical and administrative leadership
• Collecting, organizing, and trending data
• Communicating findings with both Nutrition Services and interdisciplinary teams
• Networking with other hospitals to identify best practices
• Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff
• Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff
• Identifying and implementing process improvement initiatives to increase patient satisfaction
• Ensuring food safety and sanitation compliance
• Oversee patient tray line to ensure meal accuracy

Reporting to the General Manager, the ideal candidate will:

• 
  Work closely with the Clinical Nutrition
• Act as the liaison between the dietitians, nurse managers
• Work with the other Sodexo Managers with the goal of enhancing the patient experience and dinning experience
• Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
• Demonstrate excellent communication and customer service skills

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
• knowledge of nutrition and specialized diets;
• experience with oversight of diet offices; and/or
• strong management skills, preferably in health care