Patient Care Coordinator
Full Time
North Bend, OR
$22 - $28 an hour
Posted Today
Job description
Job Title: Patient Navigator/Care Coordinator (PN)
Job Category: Social Health
Wage Classification: Hourly/Non-exempt
Location: North Bend/Coos Bay
Position Type/Status: Full-time, benefitted
Travel: Minimal
Salary Range: $22 - $28 DOE
Reports to: SH Program Manager
Manages Direct Reports: No
HR Review & Approval: 02/13/2023
Job Description
Job Purpose:
Under the supervision of the Social Health Program Manager, the
Patient Navigator (PN) functions in an integrated team and mission-based setting, to provide services to improve the quality of health and wellness of Waterfall Community Health Center patients. PN is a front-line public health worker who breaks down Social Determinates of Health barriers. PN acts as a liaison, link, intermediary, and navigator between the patient and their health team and resources to facilitate access to and improve the quality and cultural competence of service delivery in clinic, home, school, or community settings.
Duties:
- Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.
- Demonstrate the cove values of Integrity, Respect, Accountability, Compassion, Partnership and Collaborative Communication.
- Establish positive, supportive relationships with, and provide feedback to, integrated team participants.
- Assist a panel of clients to gain access to health-related social services (including identifying socio-economic issues) that affect patient overall health and wellbeing; will develop health/social management plans and goals with patients and act as a case manager for patients and their health and wellness team.
- Maintain accurate and up-to-date documentation which include client notes, release of information, assessments and other medical documents.
- Coach patients in effective management of their chronic health and/or mental health conditions and self-care and assist patient in understanding care plans and instructions while motivating patients/clients to be active and engaged participants in their health and overall wellbeing.
- Provide care coordination and advocacy during initial medical visit, or when necessary, case management to assure that the client’s medical needs and required referrals are being conveyed and that health and social services plans are being followed up on, with both providers and clients.
- Continuously expand knowledge and understanding of community resources/services; facilitate client access to, and assist client in utilizing those services, including scheduling appointments with social services agencies and assist with completion of applications and making phone calls for programs for which they may be eligible.
- Assist patients with eligibility for Medicaid/Oregon Health Plan (OHP) and work to increase OHP members particularly in local marginalized and underserved community populations. Assist patients with access to and eligibility for Marketplace Health Insurance programs.
- Participate in overall data collection and review of Social Determinants of Health programming and work with team to coordinate and supply relevant information to clinic leadership and statewide partners.
- Implement program goals to reduce cultural and socio-economic barriers between clients and institutions committed to working with marginalized and diverse community populations; may include populations utilizing various Waterfall School Based Health Centers.
- Participate in, and help advance the continued success of, programs that stem from attempts to reduce barriers identified by SDH screens; monitor the impacts of those programs on the health and well-being of patients and students.
- Seek out opportunities and contacts to assist WCHC in building community relationships and assist with resource fairs and events.
- Provide health education and advocate for the individual by supporting their personal goals and individual wellness journey; Provide health education and act as a positive role model for individuals being served, showing a healthful lifestyle orientation.
- Perform any other duties needed to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values.
Education and/or Experience and Qualifications:
- Bachelor’s Degree in Sciences or Social Services field or equivalent education and experience, preferred.
- 2 years’ experience working in community health with a minimum of 6 months at a FQHC preferred.
- Experience working in healthcare preferred.
- Maintain confidentiality – in accordance with WCHC policies and HIPAA regulations.
Licensures/Certifications Requirement:
- Certified Traditional Health Worker credentials preferred or obtained within 1 year of employment, and recertify prior to expiration date, and
- Certified Oregon Health Plan and Marketplace Assister within 6 months of employment.
- Current American Health Association (AHA) Basic Life Support Card (BLS) within 2 weeks of hire.
- Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.
Immunizations Required:
- Hepatitis B
- COVID
Physical Requirements:
- Prolonged periods sitting at a desk working at a computer.
- Able to lift up to 35 pounds occasionally without assistance.
- Able to travel as needed.
Medical and Vision: Both plans are
100% company paid for the employee
- Samaritan PPO with a $2,000 deductible
- Samaritan HSA with $1,500 deductible (company deposits $49.46 monthly into HSA account)
Dental:
- Delta Dental with $50 deductible, $2,000 annual max
- Willamette Dental with $0 deductible, but $15 per office visit, no annual max (Office locations Albany, Lincoln City, Medford, Corvallis)
- Active and Fit Direct- $25 gym membership at participating locations. 200 digital workouts
- IDX- identity protection service
- Health through Oral Wellness- Diabetic or Pregnant folks qualify for additional cleanings.
The company does not pay for dependent health care, but it is available should the employee choose to cover the cost.
Mutual of Omaha Life and Short-term Disability coverage
- $50,000 in Life insurance
- Short-term disability that provides 60% of your wage for up to 12 weeks if you become temporarily disabled due to accident, injury, or illness.
- Additional voluntary Life, AD&D, and long-term disability coverage is available should the employee choose to elect such coverage.
- Employee Assistance Program (EAP) provided to all employees.
Vanguard 401K Retirement Plan
- Up to 6% company match
Downtown Health & Fitness gym membership discount
- Regular or 24-Hr membership discounts for you and your dependents.
- Regular memberships are $38 for the employee and $20 per dependent. 24-HR memberships are $53 per month for the employee and $25 for each dependent.
Paid Holidays
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving & the day after
- Christmas Day
Personal Time Off (PTO). This is a combined benefit for vacation and/or illness. Salaried employees earn 5.56 hours per pay period.
- 0 – 60 months of service = 144 hours per year/18 days
- 61 – 120 months of service = 200 hours per year/25 days
- 121+ months of service or more = 240 hours per year/30 days
Semi-Annual Retention bonus
- Opportunity to earn up to 2% of your annual income twice per year as a bonus. One bonus will be given in November and the other in May. This will be (3) yes or no questions based on goals you make with your supervisor. There is an individual goal, a department goal, and a company goal.
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