At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hours driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team's execution has been recognized by the venture community and we've raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We're rebuilding healthcare from the ground up and the Patient Care Associate will play a critical role in our success. We've experienced tremendous growth in the last few years and we're looking to bring on a professional who can take our Patient Care Team and processes to the next level of scale and performance. Our patients are at the core of our mission and this team leads the charge.

The heart of Carrum Health is a seamless and highly personalized patient experience; and this is enabled by our Patient Care team. You will be responsible for providing comprehensive, non-medical support throughout the entire episode of care, serving as the patient's biggest advocate and creating a welcoming and comforting end-to-end experience. You will provide peace of mind and be a dedicated guide to patients during the surgical process, allowing them to focus on their health while you handle all the details.

This is a full time position with the opportunity to work remotely if you are not in Chicago or San Francisco.

You're excited about this opportunity because you will...

• Be the voice of Carrum Health to our patients throughout their journey
• Guide patients through the Carrum program, from initial screening to post-discharge care
• Provide comprehensive non-medical instruction, support, and guidance to patients in understanding the cost and quality implications of their decision
• Work closely with clinical teams at Carrum's Centers of Excellence
• Collaborate with other Patient Care team members to continuously evaluate where procedures can be streamlined or policies updated
• Work cross-functionally to ensure the patient's voice is addressed in everything from product development to marketing and customer success
• Test patient-facing and internal tools and provide feedback prior to release

We're excited about you because…

You have experience as a customer service or healthcare professional committed to superior customer service in a fast paced, start-up environment. Your track record speaks for itself, but you're yearning for an opportunity to take your experience and apply it to a fresh new opportunity that is poised for enormous growth.

We also hope to see from you:

• Bachelor's degree required
• Digital health experience a plus
• Applying your 1-3 years of experience as a customer service representative, customer service associate, customer operations, customer support associate, patient services representative, patient enrollment representative, patient access representative
• Excellent verbal communication skills including speaking with clarity and concision, a courteous and professional tone, active listening, ability to build trust and rapport
• Written communication skills including exceptional spelling, punctuation and grammar, attention to detail, and clarity
• A "patient first" approach, always striving to improve the patient experience
• Time management skills/the ability to manage patient and projects
• Ability to quickly anticipate needs and problem solve while providing excellent patient care
• A keen eye for detail and streamlining operations
• Tactfully, effectively and professionally handle potentially upset patients with warmth and empathy
• Superior judgment, critical thinking, and organizational skills
• Experience working with Google Suite and Microsoft Office
• Ability to quickly learn new technology platforms and systems
• Desire to work in a fast paced startup environment

Why you'll love working with us...

• We're a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You'll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We're all working remotely right now, but prior to the pandemic a few of the monthly activities we enjoyed included group dinners, bowling, and hiking. Now we bring the fun online with holiday costume contests, arts and crafts activities, musical events, weekly meditations, and gratitude sessions.
• You'll feel proud that the work you do each day directly impacts people's lives in big and meaningful ways.