Job Summary:

Under the direction of the Manager of Patient Access, this position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check in processes. This position rotates departments (including but not limited to emergency, outpatient, labs)

Primary Job Duties:

• Schedules appointments as deemed appropriate by the department and performs patient registration activities including pre-registration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures in order to ensure billing accuracy.
• Answers the phones and directs calls in a courteous and efficient manner.
• Relays information to patients and family members according to and following HIPAA Regulations.
• Prepares patient liability estimations for both pre-service/scheduled services and walk ins.
• The ability to prioritize work.
• Utilize effective communication skills to incorporate Beaumont Health standards while providing service to patients, colleagues, other departments, and physician offices.
• Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machine.
• Works with the Pre-Service Center and /or physician’s office to obtain or change authorizations required per Imaging protocols or script compliance.
• Informs patients of delays in appointment times when requested.
• Calls the physician/physician’s office/Quest labs when patients arrive without a script or required labs
• Transport and escort patients via wheelchair as needed.

Standard Qualifications:

Education: High-School Diploma

Experience: 1 year experience preferred in a customer service role or health care industry.

Licensure: None

Skills & Abilities: Excellent oral, written and interpersonal communication skills, knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge. Ability to effectively manage multiple tasks. Knowledge and experience with a variety of information systems, experience with spreadsheet and word processing software, and keyboard proficiency.

Physical Requirements:

Position requires incumbent to infrequently perform physical activities requiring ability to push/pull objects up to 20 pounds and occasionally lift objects of up to 30 pounds.

Position requires incumbent to frequently perform simple motor skills such as answering a telephone, frequently perform simple and moderately difficult manipulative skills such as writing and typing.

Position requires incumbent to frequently perform gross body coordination such as walking, filing, retrieving manuals, frequently performing tasks, which require eye-hand coordination such as keyboard skills.

Position requires incumbent to frequently perform mobility skills such as walking, standing, sitting and occasionally perform prolonged sitting.

Position requires incumbent to frequently see objects far away such as locating a client company and to discriminate colors in industrial signs; occasionally to see objects closely s in reading faces or dials.

Position requires incumbent to constantly be able to hear normal sounds with some background of noise and to distinguish sounds as voice patterns in telephone conversations with clients.

Mental Requirements:

Position requires incumbent to constantly be able to concentrate on details with moderate amounts of interruptions such as staff requests, new projects, financial analysis and strategy, proposal preparation.

Position require incumbent to attend to task/functions constantly for periods up to 60 minutes in length and frequently attend to task/functions constantly for periods exceeding 60 minutes in length such as complicated reports, contract negotiations and renewals.

Position requires incumbent to frequently be able to understand and relate to specific ideas, concepts and theories multiply generated and simultaneously discussed.

Position require incumbent to constantly remember task/assignments given to self and others over both short and long periods of time.

Environmental Conditions:

Position require incumbent to be exposed to a variety of substances within the home office environment, corporate facilities and other sites such as electro-magnetic radiations as in VDT’s and occasionally to dust.

• Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.