Job description

Job Title: Patient Access Coordinator I

Department:

Job Description
Scope of Position The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered. Position Summary The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Education Required
Per Classified Civil Svc Specs

Required Qualifications
For Hire: Required: Per CCS Class Specs: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment. Preferred: Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Additional Information:

• Locations include:
• James Cancer Hospital / Brain & Spine Hospital (460 W 10th Ave / 300 W 10th Ave)
• University Hospital (410 W 10th Ave)
• University Hospital at East & CarePoint East (1492 E. Broad Street & 543 Taylor Avenue)
• 2001 Polaris Parkway
• Mill Run (3651 Ridge Mill Drive, Hilliard)
• Stoneridge (4019 West Dublin-Granville Road, Dublin)
• Stefanie Spielman Comprehensive Breast Center (1145 Olentangy River Road)
• Martha Morehouse - 2050 Kenny Road
• Shared Services (660 Ackerman Rd
• Ambulatory/ Family Med Locations (ex: Worthington, Upper Arlington, Dublin, New Albany, Gahanna, Rardin, Westerville, Lewis Center and Float Pool)

Location: University Hall (0339)

Position Type: Regular

Scheduled Hours:40

Shift:

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

Job Types: Full-time, Part-time

Pay: $15.00 - $24.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Work Location: One location

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