Job Description:

BHMG Kresge III

Patient Access Coordinator (PAC)

Full Time

The Patient Access Coordinator makes patient appointments and reminder calls. Greets and registers and checks in or out all patients. Verifies demographic and insurance coverage information and enters into appropriate system/patient record. Collects co-pays and other payments and prepares daily deposit & reconciliation report. Receives and accurately and timely relays all phone messages to and from providers and logs them appropriately. Also provides clerical/secretarial support to the office as needed by typing correspondence and reports, sorting and delivering mail, processing incoming and outgoing faxes and ordering and maintaining supplies.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Makes patient appointments according to provider schedule protocol.
• Makes patient appointment reminder calls and reschedules patients as needed.
• Greets and registers or checks in all patients who arrive at the practice or clinic. Verifies demographic information and enters it into the patient record. Maintains confidentiality of all patient information.
• Verifies insurance coverage information and collects co-pays or other payments.
• Prepares daily cash reconciliation and prepares daily deposit and reconciliation report.
• Receives and relays messages between providers and patients and logs them accurately according to practice protocol in the proper messaging record system.
• Provides other clerical support to the practice office including typing correspondence and reports, sorting and delivering mail, processing incoming and outgoing faxes and ordering and maintaining supplies.
• Prepares reports as needed to monitor patient and practice information.
• May also check out patients at the end of their appointment and schedule the appropriate follow-up appointment(s).

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability necessary to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education, Experience, Training, and Licensures/Certifications/Registrations Required:

High school diploma or equivalent

Computer skills required

Medical terminology skills preferred

Prior medical office experience preferred

Front Desk, Medical Receptionist, Receptionist, Medical Office front desk

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Employees will be expected to comply with Baptist Health’s infectious disease and vaccination policies, which include but may not be limited to compliance with BHS’ mandatory vaccination policies for influenza and COVID unless reasonable accommodations are needed under applicable law

Baptist Health is an Equal Employment Opportunity employer.