Job description

Position Summary Details

The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort. Passenger services positions are very customer service oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week (example only).

Essential Functions

• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
• Interact with passengers in a positive interpersonal way
• Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

Responsibilities

Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are

• In-terminal plane transfers, originating passengers, or destination-arriving passengers
• Assist passengers at baggage claim as necessary
• Coordinate with dispatcher for assignments (dependent on airport)
• Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
• Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger

Job Type: Full-time

Pay: $15.74 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Spokane, WA 99224: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.