Job Summary:

Mercedes Benz Parts Manager Position

The Parts Manager strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

Duties/Responsibilities:

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.
• Prepares and administers an annual operating budget for the parts department.
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public.
• Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Ensures that parts inventory turns the times per year as specified by the dealership.
• Monitors and adjusts inventory to minimize obsolescence.
• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
• Supervises stock order procedures.
• Ensures that stock orders represent at least a percent of all orders.
• Analyzes sales, expenses, and inventory monthly to maintain profit goals.
• Develops and administers an aggressive wholesale parts program to produce profit.
• Ensures high-quality level of service provided to outside customers and internal dealership customers.
• Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
• Attends managers’ meetings.
• Holds weekly department meetings.
• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
• Provides technical assistance to parts department employees.
• Monitors parts department employees' payroll records.
• Coordinates a prompt, efficient, and timely flow of paperwork.
• Directs shipping and receiving efforts to ensure timely processing.
• Monitors daily reports such as DOE, DOC, and sales productivity.
• Develops and utilizes a lost sales tracking report.
• Directs outside parts and counter sales efforts, including a telemarketing program to stay connected with customers.
• Develops sales promotions.
• Takes advantage of all manufacturers' inventory co-op advertising.
• Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Ensures that all dealership purchases are properly accounted for before payment is made.
• Supervises custodians to ensure that work area is kept clean.
• Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.
• Comply with company safety policies and procedures.
• Performs other related duties as necessary or assigned.

Required Skills/Abilities:

• Maintain an organized, safe, and clean shop area.
• Arrive to work on time and work required shift.
• Follow instructions from supervisor.
• Interact effectively with coworkers.
• Excellent presentation and communication skills.
• Strong problem-solving abilities.

Education and Experience:

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Demonstrated knowledge in automotive parts department operations.
• Manufacturer Training
• Valid Driver's License
• Demonstrate ambitious, hardworking presence in a team environment.
• Basic computer skills.
• Positive, friendly attitude along with a customer service mentality.

Physical Requirements: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Must be able to climb, stoop, kneel, crouch or crawl.
• Must be able to lift and carry up to 100 pounds at a time.
• Must be able to work in all weather conditions.
• Must be able to stand and walk up to eight hours per day.
• Must be available to work as needed.

What we offer:

• Medical, Dental and Vision Insurance
• Life Insurance
• Paid Time Off
• 401K
• Short term and long-term disability
• Closed on Sundays

The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. This job description is not intended to maintain a complete list of all responsibilities, duties, and/or skills required for this job. Your employment is “At Will,” which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Therefore, this job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws.