Job description

P arts Counter Associate
Position Specifics:
Department: Parts
Reports to: Branch Parts Manager
Supervises: None
Hours: 40 hours weekly

Purpose:
Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs in store customer service, overall organizational promotion, and stocking duties.

Responsibilities:

• Promotes and sells products and/or service to meet customer needs
• Supplies service technicians with parts as required
• Assists with preparing and maintaining merchandise displays
• Verifies receipting- in of shipments and assists with placing Machine Down and Stock orders in their proper inventory locations
• Assists in keeping parts department clean and orderly
• Follows up on shortages and expedites issues by reporting to the manager
• Assists in maintaining all department tools, equipment, and vehicles are in good working order
• Assists with answering incoming telephone calls
• Follows up with sales, will call, drop box, and delivery and back orders as directed by Branch Parts Manager
• In many cases, need the ability to operated forklifts ad other equipment on the property.

REQUIREMENTS

Experience, Education, Skills and Knowledge:

• Basic data entry/ keyboarding skills
• Basic parts and machinery knowledge
• Ability to work in a team environment
• Ability to lift items weighing up to 75 lbs.
• High School diploma or equivalent experience
• Forklift license preferred

Benchmark of Performance:
Revenue Growth: N/A

Financial Performance: N/A

Employee Productivity: We expect a goal of 85% productivity (billed hours divided by paid hours)

Asset Management: Service vehicles are to be cleaned and maintained in good working order. Proper trip/mileage reporting is critical for full service vehicle recovery.

Customer Satisfaction: Caterpillar & Jungheignrich measure dealership customer satisfaction ad expects an 85% target from a random selection of customers in the last 12 months.

Compensation:
Vacation Eligibility: 1 week (1st year); 2 weeks (2nd year); 3 weeks (10 years); 4 weeks (15+ Years) Note: Outlined in Company Handbook
Incentive Options: Insurance benefits Note: full time employees only

• IRA Program
• 6 Paid holidays
• Sick time
• Vacation time
• Medical, dental, vision Insurance
• Life insurance
• Disability Insurance

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

Ability to commute/relocate:

• Richmond, VA 23220: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• ASE Certification (Preferred)

Work Location: One location

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