LOCATION: Green Bay Campus

HOURS: Approximately 16 hours/week. Wednesdays from 7:30a.m to 2p.m., Thursdays from 7:30a.m. to 10a.m. and Fridays from 8:00a.m. to 4:00p.m. with flexibility to work other shifts/hours as needed.

SALARY: $15/hour

Required online application available on website: www.nwtc.edu/jobs

The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps. You belong here. See why you will love working at NWTC.

POSITION SUMMARY

This position is the first point of contact between the General Studies department, the rest of the NWTC campus community and the public. Exceptional interpersonal skills and the ability to communicate with customers in all forms of communication are vital. The ability to work independently and effectively under pressure while adapting to changing work priorities is essential. The position works collaboratively within the front desk, support, and administrative teams to meet the needs of the deparment while also providing a high level of customer service to internal and external stakeholders.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

• Communicate with internal and external stakeholders using all identified modalities. Serve as the liaison between the customer and the appropriate individual regarding the General Studies Department to include General Education, GED, English Language Learner (ELL), Career Pathways Bridge (CPB) Programming and College-wide programs. Utilize resources and internal systems to resolve customer inquiries.
• Conduct student outreach initiatives for student success, enrollment, and retention purposes. Refer students to appropriate college service. Communicate student progress to applicable college-wide entities as appropriate.
• Create and update student information utilizing various NWTC systems. Process student enrollments. Perform student and/or faculty related system functions as applicable. Communicate class and wait list opportunities and/or availability.
• Act as resource for students, faculty, administration, and staff. Maintain classroom needs such as access, restocking, and room scheduling, etc. Assist with faculty resource needs.
• Process daily absences and/or class cancellations as they occur. Notify students of class cancellations and/or changes using multiple delivery systems.
• Design and develop reports, correspondence, spreadsheets, and databases from verbal direction, rough draft, and/or supervisor’s direction.
• Conduct syllabi intake, tracking, and review process. Review each syllabi to ensure it meets the college standards for student success and transferability purposes. Communicate syllabi needs as appropriate.
• Serve in a cross-functional capacity to assist teams within General Studies.
• Maintain office supply inventories. Organize, clean, and restock general studies spaces.
• Coordinate and communicate with all other office staff to ensure the sharing of information and highest quality of service to internal and external customers. Document and/or update team processes and procedures.
• All other duties and projects as assigned.

Essential Functions Statement(s)

POSITION QUALIFICATIONS

Competency Statements (s)

• Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
• Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
• Accuracy - Ability to perform work accurately and thoroughly.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Reliability - The trait of being dependable and trustworthy.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education: Administrative Assistant or Office Assistant degree is preferred.

Experience: Minimum of 2 years working in an office environment.

Computer Skills:

• Proficient with Microsoft Word and Excel.
• Comfortable with Outlook calendars, tasks and basic email function.

Other Requirements:

Bilingual – fluent English and Spanish, preferred

PHYSICAL DEMANDS

N – Not Applicable

O – Occasionally – up to 33 percent of the time or 0 to 2.5 hours per day

F – Frequently – 33 to 66 percent of the time or 2.5 – 5.5 hours per day

C – Constantly – more than 66 percent of the time or more than 5.5 hours per day

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (“each a protected class”). Inquiries regarding the College’s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.