Do as Conrad Hilton would say and fill the earth with the light and warmth of hospitality.

Perks

Great Hilton Travel benefits plus Health, Dental and 401k benefits available

Performs protective, assistance and enforcement functions in the hotel parking lot in a courteous manner. Attend to emergencies, guest assistance, undesired conduct, disturbances and maintain a safe and secure environment.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the parking lot to observe and identify potential security and safety risks or undesirable conditions.

Requires verbal communication using a radio, bending, stooping and kneeling as in performing CPR.

Maintain order in the lot, dealing with the welfare of guests, e.g., assisting with gate problems, coordinate expedient response to emergency conditions such as fire or safety hazards. Handle undesired conduct, violations of hotel policy and security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.

Answer telephone and respond in a timely manner to entry and exit issues..

Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.

Research and respond to inquirers from guests concerning status of items.

Escort guests and employees as required in parking lots.

Adheres to all company policies and procedures.

Follows safety and security procedures and rules.

Knows department fire prevention and emergency procedures.

Utilizes protective equipment.

Reports unsafe conditions to management.

Reports accidents, injuries, near-misses, property damage or loss to management.

Provides for a safe work environment by following all safety and security procedures and rules.

All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).

Assists other Front Desk Personnel when needed.

Perform any related duties as requested by management.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

Thorough knowledge of the layout of the building, parking lot, and some knowledge of the city and surrounding areas.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience.

Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.

Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.

Ability to follow written and or verbal instructions.

Ability to operate a computer, printer, copier, and telephone.

• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to climb stairs and ladders at a rapid pace
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Lifting up to 25 pounds.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.