Job description

Job Description

Coach - WM

This position is responsible for assisting in the operation of a facility. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or as necessary.

Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-
Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement b usiness solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and p roviding process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing a ction plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion a wareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting c ontinuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and e nsuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing b usiness processes and practices.

Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Manages Finances - Demonstrates sound financial management skills, including interpreting, analyzing, and explaining financial data and information.
Manages budgets and ensures budgets and financial performance are aligned with business strategic requirements. Ensures assets, liabilities, revenues, and operating expenses are accounted for and reported. Complies with Company financial policies and procedures. Compiles and evaluates financial data to ensure operating procedures meet business needs. Monitors financial data and trends to identify and respond to market c hanges and other areas of opportunity.

Adaptability - Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job f unctions.

Customer/Member Centered - Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the r ight resources (people, products, tools, technology) at the right time in order to resolve customer/member requests.

Enhances Total Customer Experience - Executes standard company procedures and strategic initiatives that drive customer experience. Serves as an advocate and champion of associate ideas for improving the products and services provided to local customers; and implements these ideas in ways that produce a positive impact on sales, customer service, and competitive advantage. Proactively develops and implements plans to reduce the negative impact of external factors on customer traffic and sales volumes, and helps others do the same. Utilizes information, data, and feedback about the store's strengths and weaknesses, and those of competitors, to identify and implement pricing, products, services, and displays that will produce competitive advantage. Utilizes associate ideas to develop and implement new ways to provide a convenient, safe, and pleasant shopping experience for customers. Builds associate skill levels in responding to customer complaints in an effective and timely manner.

Job Description

Coach - WM

Judgment: Use Appropriate Judgment - Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and d evelop solutions to address them.

Execution and Results: Manage Execution and Results - Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others' time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, e fficiency, and quality in work practices.

Planning and Improvement: Plan and Pursue Team-Based Improvement - Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal a ccomplishment. Improves work processes and practices to increase performance and results.

Influence and Communicate: Increase Commitment - Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business p lans and priorities (for example, change initiatives). Shares experience and ideas with associates across the organization.

Ethics and Compliance: Manage Ethics and Compliance - Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and c ompliance issues, enforcing compliance and administering appropriate consequences as needed.

Talent: Supervise Associates - Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches, guides, and assists in the d evelopment of associates.

Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.

O bserves associate, customer, or supplier behavior.

E nters and locates information on computer.

M oves up and down a ladder.

P resents information to small or large groups and individuals.

C ommunicates effectively in person or by using telecommunications equipment.

C reates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

G rasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

V isually locates merchandise and other objects.

V isually inspects equipment.

S afely operates large power equipment.

R eaches overhead and below the knees, including bending, twisting, pulling, and stooping.

S afely operates a motor vehicle.

M oves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.

V isually verifies and reads information, often in small print.

S tands for long periods of time.

Work Environment
W orking in the following environment is necessary to perform one or more of the essential functions of this position.

M oves through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets.

Moves over sloping, uneven surfaces such as the parking lot, building perimeter, receiving bays, sections of the facility which have temporary cracks, o r areas under repair.

Moves over slippery surfaces in the work area as well as other areas that may become slippery during inclement weather.

Published On 02/18/2020 This job description supersedes all prior descriptions Page 2 of 4
WMFM12546

Job Description

Coach - WM

M ay work with substances that require special handling

W orks in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.

W orks overnight as required.

W orks varying shifts as required.

Entry Requirements

• Minimum Qualifications
• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s s upervisory experience.
• For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific

C riminal Background Check (CBC) and Firearms Authorized Training.

• For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a c urrent state issued Certificate of Eligibility.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open

D oor trainings, etc.).

Preferred Qualifications
2 years’ general work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, a nd firing

• C ertificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• B achelor of Science in Business Management and Leadership through Live Better U and Bellevue University

Published On 02/18/2020 This job description supersedes all prior descriptions Page 3 of 4
WMFM12546

Job Description

Coach - WM

Signature
I have read and understand the essential functions for this position and certify that:

I have the ability to perform the essential functions of this position either with or without a reasonable accommodation.

I do not have the ability to perform the essential functions of this position either with or without a reasonable accommodation.

Associate/Applicant Printed Name Associate/Applicant Signature Date

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 12 hour shift
• Night shift

Weekly day range:

• Every weekend
• Weekend availability

Ability to commute/relocate:

• Leominster, MA 01453: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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