Job description

We are Looking for you to join our team.

We operate the following concepts at The Thomas Edison Travel Plaza

• Starbucks
• Chic-Fil-A
• Burger King
• Pret-A-Manger
• Auntie Annes

A Shift Supervisor is a professional who is in charge of overseeing business operations on their shift. They must be able to delegate tasks, resolve problems, and make sure that everything goes smoothly for everyone during a given work shift, including stocking inventory all day long until closing down at night

What does a shift supervisor do?

A shift supervisor overviews the daily activities and how employees perform during their shift. They are responsible for maximizing customer satisfaction through handling requests or complaints. They are also in charge of maintaining a tidy and organized workspace stocked with essential supplies, while ensuring that production or service runs smoothly.

Shift supervisor duties include:

• Monitoring daily employee performance
• Ensuring customer satisfaction
• Managing employee schedules

Job brief

We are looking for a skilled shift supervisor to help us create an awesome customer experience and keep things in good order.

On a daily basis, you’ll supervise employees during your shift and make sure that they complete their tasks and are motivated to work effectively. Shift supervisor skills include contributing to the production strategy by knowing the business goals and how to achieve them. You’ll also act as a reference point for employees and customers, ready to fix problems that occasionally arise.

Ultimately, you’ll help maintain our business reputation by ensuring daily duties are completed and goals are met.

Responsibilities

• Manage daily schedules, employee shifts, and time-off requests
• Assign duties to employees and oversee their progress
• Ensure that daily sales/production goals are met
• Train and integrate new workers
• Provide guidance and feedback to employees when needed
• Ensure industry rules and regulations are followed
• Handle customer and employee complaints
• Resolve conflicts between employees

Requirements and skills

• Previous experience as a Shift Supervisor or similar role
• Full understanding of industry safety standards
• Comprehensive knowledge of basic software, such as Word and Excel
• The ability to meet the physical demands of the job, such as standing up for long hours and lifting heavy loads occasionally (no more than 50 pounds)
• Working well within a team
• Ability to multitask
• Leadership and conflict-management skills

Job Type: Full-time

Pay: $14.13 - $15.63 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Port Reading, NJ 07064: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

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