Overview

We are looking for an Outside Services Supervisor to join the Rosedale family. This individual must possess an open mind, willingness to learn and be eager provide great customer service. This is a supervisory role so previous supervisor experience is a plus.

Essential Responsibilities

The Outside Staff Supervisor leads all facets of the outside operation

• Responsible for maintaining the golf cart fleet including staging, cleaning, and storing carts before and after play each day

• Outside Staff Attendants will help deliver a first-class golf experience by greeting members, their guests, and all other visitors to ensure their experience is pleasurable

• Outside Staff Attendants will help with bag storage, maintenance of the practice areas, and refilling the course amenities throughout the day

• Outside Staff Supervisor is responsible for building the schedule for all other outside staff employees to ensure these standards are met

Job Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service –Adheres to the Coral Hospitality Basics of Service standards; responds promptly to customer needs
• Interpersonal Skills – Listens to others without interrupting; focuses on solving conflict, not blaming
• Oral Communication – Listens and gets clarification; responds well to questions; participates in meetings
• Written Communication – Able to read and interpret written information
• Teamwork – Contributes to building a positive team spirit
• Cost Consciousness – Conserves organizational resources
• Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
• Ethics – Treats people with respect; works with integrity and ethically; upholds organizational values
• Professionalism – Follows through on commitments; accepts responsibility for own actions
• Quality – Monitors own work to ensure quality
• Quantity - Works quickly; completes work in a timely manner
• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
• Adaptability – Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction
• Initiative – Volunteers readily; asks for and offers help when needed

Physical Requirements/Work Environment:

Physical Requirements:

• Must be able to work in a fast-paced, high energy, and physically demanding environment.
• Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Feeling or grasping objects of different size and shape.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
• Must be able to communicate clearly with our guests in the primary language of the golf club, specific to location. (Primarily English).
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Work Environment:

• Must be able to operate a golf cart
• Exposed to weather conditions and prevalent temperature changes.
• Subject to moderate to high ambient noise levels.
• Frequently required to function in narrow aisles or passageways.

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the club. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Rosedale is owned and operated by Coral Hospitality. There is plenty of opportunity to grow with the company for the right individual who is looking to learn and grow their career. This is a great opportunity for the right candidate!

Benefits

Salary will be commensurate with qualifications and experience

Full benefits including optional health insurance available

Optional 401K program

Holiday bonus

Playing and practice privileges