Job description

Do you enjoy working as part of a busy team?

As an Outpatients Receptionist you will be working as part of a busy department, working closely with both patients and clinicians. The main responsability of the role are greeting and booking patients into clinics and booking next appointments.

We are looking for an individual who is helpful, organised and has a flexible approach to work.

Hours of work will be between a shift pattern 07.30-15.30 and 10:00-18:00 on a rotation basis every week.

Criteria:

• Excellent communication skills
• Good customer service skills – face to face contact with the general public
• Proven keyboard, telephony and clerical skills
• Respect confidentiality
• Maintain a high level of accuracy
• Ability to operate effectively as part of a team

Our teams work hard to be flexible and promote a health work/home life balance and so agile working options are automatically considered for all roles within the Trust. Talk to the Recruiting Manager about what this means in practice for you.

Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:

• Access to the NHS Pension Scheme
• Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
• Free staff car parking on all our hospital sites during this financial year
• In-house Physiotherapy Services
• Career development and training opportunities
• Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
• Subsidised meals at our hospital restaurants
• Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card

If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia

Book follow-up appointments for patients when they have attended clinic.
Cancelling or amending appointments on instruction from management,
clinicians, secretaries and other departments as required.
Update any patient demographic information as necessary.
Process requests for interpreters for outpatient appointments as required.
Cover for annual leave and sickness as required.
Assist other areas and member of the department when necessary.
Participate in any initiatives within the department to improve working practices.
Monitor clinic utilisation and availability for the following week, information the specialty team leader when required.

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