Innovation takes curiosity, and that is the force that drives us. We promote a corporate culture of respect, trust and curiosity. These are the things that give rise to passion to move things forward and improve them for the future. Our goal is to create an engaging environment where all employees can fully develop themselves and their potential.

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  Manage assigned accounts/segments from a total order management support perspective
• Provide responsive accurate order management assistance to internal- and external customers (i.e. co-workers, other departments, legal entities, etc. / OEM, distributor, dealer, end user, etc.)
• Organize and track order related activities or documents (i.e. correspondence, customer POs, OEM schedules/transactions, actions taken, etc.)
• Coordinate and communicate with Sales Managers and Management regarding orders and customer ordering activity
• Coordinate with Management and Sales Managers to solve customers' order management problems
• Support invoicing process for complex and non-standard orders
• Monitor logistics activities to ensure fulfillment of contractual agreement
• Provide accurate monthly engine shipment and revenue forecasts and timely deviation reports
• Support with accurate monthly power pack and large component shipment forecasts and provide timely deviation reports.
• Organize, track and document large component supplier POs, schedules and transactions as required.
• Determine priorities and implement Continuous Improvement initiatives with respect to processes for ordering and shipping of engines, while following RR company guidelines and maintaining detailed documentation as required
• Work closely with other departments to improve efficiencies and throughput, and maintain positive working relationships
• Determine and document proper order processing parameters and assist in auditing of the same
• Occasionally prepare and present professional sales presentations
• Maintain knowledge of MTU products, applications, and policies
• Keep company property clean, organized, operational and control expenditures
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls-Royce Code of Conduct.
• Perform special projects as required.

Order Management Coordinator

Company Headquarters (Novi, MI)

Sales

EXEMPT

MUS - Salaried

• Bachelor's degree in Business or Supply Chain Management and 3 years of experience in supply chain and/or distribution management; or 7 years of experience in supply chain and/or distribution management
• US. Citizenship is required as this position will be working on government contracts
• Excellent knowledge of logistics, production processes and other techniques for maximizing the effective distribution of goods.
• Excellent knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for order processing, and evaluation of customer satisfaction.
• Strong oral and written communication skills
• Strong organizational, planning and follow-up skills.
• Strong level of interpersonal skills with the ability to work effectively with others
• Strong ability to work extended periods without supervision and good personal drive, with a can-do attitude.
• Strong analytical and problem-solving skills and ability to make complex decisions
• Strong oral and written communication skills
• Willingness for occasional travel (less than 10%)
• Proficient with PC and MS Office Suite and SAP ERP

Preferred:

• Knowledge of MTU products and RRPS policies and procedures
• Knowledge of RRPS ordering process and -system (IPAS)
• Knowledge of diesel engine manufacturing

Reasonable accommodations may be made to enable an individual with disabilities to perform essential job functions.

Daily work is performed in an office environment. This position has a traditional work schedule (Monday through Friday) for work performed in an office environment.

While performing duties of this position, the employee is regularly requested to sit, stand, bend, stoop, walk and regularly requested to activate a keyboard or mouse within the work environment.

Equipment: Computer, Copier, Phone, Fax

First

Regular

Full Time