Job description

GENERAL SUMMARY:

Under general supervision and following established policies and procedures, provides service support for assigned area(s) related to clerical support functions. Duties include but not limited to maintaining Operating Room (O.R.) Master schedule, imputing and maintaining SIS grid and PEMS, receiving incoming phone calls, providing information to callers, relaying messages, ordering necessary paperwork and office supplies as delegated, assist with preventative maintenance, and assumes accountability for all aspects of clerical functions.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

People

1. Maintains effective, professional, and appropriate communication during all interactions.

2. Identifies issues and problems related to patients, staff, and self, and communicates with the responsible RN (i.e. patient complaints, physician inquiries, staffing issues, assignment problems).

3. Actively participates in the shared governance process to promote nursing and team practice. 4. Must meet or exceed customer service responsibilities, standards and behaviors as outlined in the HFHS Customer Service Policy

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent.
• Ability to communicate effectively with others in the work environment; must be able to read, write, and speak English.
• Computer skills required.
• Physical ability to lift supplies and equipment.
• Successful completion of 120-day introductory period required to achieve knowledge of policies relative to job duties and patient care unit.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift

Work Location: One location

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