Operations Manager LHE

Full Time
Grand Rapids, MI
Posted
Job description

At Leaf Home Solutions people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference… both to the homeowners we support and the staff that’s at the heart of it all. We are driven by the hard-working and creative individuals that are passionate about their careers and what they do. LeafFilter Gutter Protection seeks to provide the best gutter cover solution paired with an outstanding customer service experience from beginning to end. Leaf Home Safety Solutions installs accessibility solutions like stair lifts, walk-in tubs, and walk-in showers to enhance the safety of our customers in the homes they love.


Position Summary
Manage and grow assigned sales territory through effective leadership of independent contractor Sales Representatives. Work closely with Installation team to ensure accurate sales orders, timely product installation, and customer satisfaction.


Essential Duties and Responsibilities

  • The ideal candidate will have a demonstrated track record or successfully leading an In-Home Sales team.
  • Commitment to an outstanding customer service experience from beginning to end
  • Must have in-home sales experience, preferably in the home improvement industry
  • Ensure sales representatives meet or exceed established sales KPIs
  • Work closely with Installation department to ensure accurate sales orders and timely installation
  • Routinely review sales performance reports to identify areas of improvement and opportunity for assigned team and territory
  • Provide customer and sales support by responding to customer inquiries and requests
  • Effectively manage sales representative team within assigned territory
  • Maximize productivity and sales effectiveness through continual team training and proactive performance management
  • Conduct ride-alongs to provide feedback to sales representatives
  • Must have the ability to recruit and train great sales people
  • Foster effective team communication through individual and team meetings
  • Understand the need to be available when your customers are available - including evenings
  • Must hold a valid driver's license.
  • Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications

  • High School Diploma or equivalent.
  • 4+ years of experience in outside sales, commissioned sales, in-home sales, or a related field
  • Excellent communication and organizational skills
  • Driven and collaborative approach
  • Ability to overcome objections in the sales process
  • Experience managing conflict resolution and motivating others to perform at a high level
  • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
  • Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications

  • Ability to motivate, energize, and lead a team of sales representatives.
  • Energetic and engaging interpersonal skills with the drive to succeed.
  • Experience managing sales territories and multiple sales representative teams.
  • Bachelor’s degree preferred, or equivalent combination of education, training, and experience.

Travel Requirements

  • Travel within designated territory.

Overtime/Additional Hours Requirements

  • Additional Hours May Be Required (Exempt Positions)

Physical Requirements

  • Field Office/Manufacturing/Construction Environment
  • Indoor work in a climate-controlled environment.
  • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

LeafFilter Company Overview

Why Work at LeafFilter? LeafFilter Gutter Protection has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and we’ve crafted a team of the very finest to ensure we make a difference…both to the homeowners we support and to the staff that’s at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay, casual dress, and a fun work environment? Because we’re looking for someone just like you to make our team extraordinary.

Are we your company? LeafFilter is dominating the gutter protection industry and we continue to grow. We work hard and play harder. We’re a big company with a small company feel. We have ambition and drive and we’re in constant development. For us, we strive to be better than the best and we want you to join in our success! LeafFilter is the #1 rated gutter guard system in the nation as evaluated by the leading consumer publication. Since 2005, LeafFilter has grown from one small office in Hudson, OH to North America’s largest gutter protection company and a leader in the home improvement industry. From marketing to sales, installation, and service, we have the best team, right along with the best gutter protection solution.

For more information about Leaf Home Solutions and our growing organization, please visit www.leaffilter.com.


Leaf Home Safety Solutions Company Overview

Why Work at Leaf Home Safety Solutions? Behind every great brand is an incredible team of thinkers with a hunger for success. At Leaf Home Safety Solutions (a Leaf Home Solutions Company), a talented and inspired team fuels our brand behind the scenes. Leaf Home Safety Solutions has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference… both to the homeowners we support and the staff that’s at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay, casual dress, and a fun work environment? Because we’re looking for someone just like you to make our team extraordinary.

Are we your company? Life is full of uncertainties, but whether you can stay in the home you love shouldn’t be one of them. Leaf Home Safety Solutions installs accessibility solutions like stair lifts, walk-in tubs, and walk-in showers to enhance the safety of our customers in the homes they love. As such, we strive to assemble a team of caring and compassionate individuals that share our mission of empowering homeowners. From our corporate team to our local teams, we’ve crafted a team of the very finest… and we hope you’ll be joining that team!

What do we offer?

  • Industry leading compensation package
  • Full Medical, Dental, and Vision benefits after 90 days
  • 401k Savings Plan
  • Paid Time Off
  • Wellness programs
  • Endless opportunity for growth and advancement
  • LeafFilter Awards and Accolades (2020)
  • Inc. 5000’s fastest growing companies in America for eight straight years
  • Qualified Remodeler Magazine’s Top 500 List: 4th Largest Remodeler
  • Remodeling Magazine’s Top 550 List: 2nd Largest Remodeler
  • Top Workplace by Cleveland Plain Dealer

Diversity and Inclusion Statement
Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement
Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

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