JOB SUMMARY

The Operations Manager is responsible for overall management of the local offices to assure that they are profitable, compliant and valuable to the local community. The Operations Manager plans and implements the annual budget, completes team recruitment and retention plans, oversees client and employee satisfaction, and guides the sales and marketing plan. The Operations Manager is accountable to compliance and a healthy business margin. The core competencies for an Operations Manager are Verbal Communication, Judgment/Decision Making, Organization, Listening, Resourcefulness, Conflict Management, Coaching/Training, Team Building, Empowerment, and Redeploying B/C Players. Salary is based on experience and ranges between $38-$65K per year with additional bonus potential. ESSENTIAL FUNCTIONS

VERBAL COMMUNICATION· Communicates effectively 1:1 and in group settings. Easily articulates vision and standards. · Keeps team and Franchisee informed.· Communicates information on overall business goals and quarterly objectives to the team. · Maintains an ongoing liaison with clients, client families, company employees and outside contractors. ORGANIZATION· Maximizes efficiency and cost effectiveness in daily activities.· Implements the policies and procedures of the company. · Organizes and directs the administrative functions of the office, including budgeting, profit and loss management, accounting, data collection, record maintenance, and employment practices.· Ensures the accuracy of public information materials and activities. LISTENING· Tunes in to the opinions, feelings and needs of people. · Understands the impact of one’s behavior on others and is patient and empathetic. · Encourages others to speak and actively listens to address specific needs. JUDGMENT AND DECISION MAKING· Maintains compliance with applicable laws and regulations and implements corrective action in response to reports or complaints from regulatory agencies, the client or client family/representatives.· Demonstrates consistent logic, rationality and objectivity in decision making. · Achieves balance between quick decisiveness and slower, more thorough approaches.· Shows common sense and anticipates consequences of decisions. RESOURCEFULNESS· Arranges and negotiates services provided through contractual agreements.· Seeks out and seizes opportunities to go beyond the “call of duty.”· Passionately finds ways to surmount barriers, Action-oriented “doer” who achieves results despite circumstances. CONFLICT MANAGEMENT· Exhibits understanding of natural sources of conflict and acts to prevent or soften them. · When conflicts emerge, effectively works through them to optimum outcome. · Does not suppress, ignore or deny conflict.
COACHING AND TRAINING· Creates a Retention Plan for each office team member. · Actively and successfully trains team for current assignments. · Coaches and develops team for promotion into positions in which they succeed. · Provides challenging assignments to enhance the current talents of team members. TEAM BUILDING · Achieves cohesive, effective, positive and mutually supportive team spirit with team members. · Nurtures a positive emotional and physical work environment. · Communicates openly and builds honest relationships that allow for differences to be constructively resolved rather than ignored, suppressed or denied. · Treats team members fairly and shares credit. EMPOWERMENT · Recognizes, nurtures and positively leverages the unique talents of team members. · Encourages team decision making. · Provides resources, training, support and space for team members to accomplish their daily duties. · Is “hands on” when appropriate. REDEPLOYING B/C PLAYERS· Employs an adequate number of qualified personnel and ensures an adequate ongoing plan for associate hiring, orientation, evaluation and discipline.· Ensures team members are positioned to most effectively showcase and utilize their talents to support business goals. EDUCATION / SKILLS / ABILITIES / AVAILABILITY

• Associates with five+ years of business experience, Bachelors or Masters preferred. • Leadership of a team with 3+ direct reports and P&L responsibility preferred.• Advanced office, computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills. • Knowledge of medical terminology and Health Care industry preferred. • Able to work independently, demonstrating sound judgment while leading our local teams. • Read, write, speak and understand English as needed for the job. • Be available as required for on-call duty outside of normal office hours as needed. WORKING ENVIRONMENT

• Works primarily out of the local Right at Home office.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.