Job description

Is this you? • You are an operations superstar who is both service and outcomes-oriented • You display a passion for building and leading successful field-based teams • You are intrigued at impacting the urban environment through active and affordable first-and-last-mile transportation and logistics solutions If your answer is yes, we have the career opportunity for you! Motivate is looking for an Operations Manager to oversee a large team for our bike fleet operations. This position offers an exciting opportunity to play a crucial role in bike sharing operations and expansion throughout Chicago.

About the Role • Supervise daily operations to maximize customer experience; ensure all operations are carried out per Motivate standards • Manage a team of field bike mechanics, ensuring that bike inspection and repair goals are met and that field repairs are maximized • Manage an inventory system for bicycle parts; work directly with supply chain managers to ensure parts are ordered in a timely manner • Assist in creating and implementing processes to further increase efficiency in obtaining established goals and team management strategies About You • You have demonstrated previous experience successfully managing a people-centric operation; manufacturing, warehousing, or last-mile logistics and transportation; bachelor’s degree or equivalent relevant experience preferred • You lead by example, have strong communication skills, and understand how to best motivate and engage your team to success • You are a self-starter, with the ability to manage multiple priorities and apply analytics • • You are technology proficient and can quickly learn and get up to speed with different software packages and platforms, including MS Office, Slack, NetSuite, Tableau • You have knowledge of Chicago’s geography and street layout; with a valid Driver’s License and acceptable Motor Vehicle Record • You are willing to work in varying weather conditions year-round and meet the physical requirements: lift to 75 pounds, stoop, bend, and stand for extended periods of time About Motivate LLC We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available. Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star.

We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most. Why Join Our Team As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities. Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area.

At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past. We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable, and take pride in their work.

Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you. Work Perks • Comprehensive medical, dental, and vision plans • Life, accidental death, long-term and short-term disability insurance options • Paid time off and sick time • Paid parental leave • 401K retirement plan • Free annual bike share membership • Opportunities for growth Interested? Apply now!

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission. Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law.

We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or for their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

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