Job description

Job Summary

Goosetown is seeking a location leader for our Guilford, CT location. The individual in this position will supervise the daily operations of our installers, technicians, programmers, dispatch, and customer service representatives servicing the Guilford Connecticut area. This person will be required to coordinate service calls, installations, maintenance, programming, and repairs of telecommunications equipment for our field and shop operations. This person will lead these functions to ensure they are completed on time and within budget.

Job Responsibilities

· Always demonstrate core values and professionalism

· Coordinate the scheduling and dispatch

· Collaborate with direct reports regularly to encourage open communications and cohesive teams; motivating employees to achieve peak productivity and performance

· Supervise, coordinate, and perform tasks associated with service calls, installations, project management, and equipment repairs

· Execute the company’s strategic vision and service metrics

· Manage and develop budgets, policies, and procedures

· Maintain knowledge of staff’s training and capabilities

· Facilitate training for installers and technicians as required

· Conduct performance reviews and establish expectations

· Responsible for learning and implementing updated knowledge of customer systems

· Ensure updated industry technical standards are implemented

· Interact with customers as needed and ensure the delivery of exceptional customer service and high-quality workmanship

· Promote and adhere to all safety policies and procedures

· Ensure technicians have necessary licenses and certifications

· Collaborate with management to ensure objectives are being met and are in line with company targets

· Other duties as assigned

Education Requirements

· High School or equivalent

· Bachelor’s degree preferred

Skill Requirements

· Experience in Telecommunications

· Minimum of 5+ years in a successful managerial capacity

· Ability to work independently and as an active member of a team

· Proficient with all Microsoft Office products

· Proven background providing excellent customer service

· Solid knowledge of department functions

· Ability to circumvent unforeseen issues through efficient planning

· Strong multitasking, time management, and prioritization skills

· Good interpersonal skills as communication will be required

· Excellent organizational skills

· Strong foundation and understanding of technology

· Self-motivated and directed

· Energetic, outgoing, and friendly demeanor

· Must have knowledge of employee development and performance management skills

· Strong interpersonal skills to handle sensitive and confidential information.

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Management Experience: 5 years (Required)
• Leadership Experience: 5 years (Required)
• programming two-way radio: 5 years (Required)

Work Location: In person

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