MAJOR PURPOSE:

The Operations Manager - National Accounts will be responsible for overseeing the daily operational activities of the National Accounts team, with focus on many of Marmic’s largest and most prominent regional and national customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervisory Responsibilities:

• Lead National Accounts team including customer facing and post job processing team members

Duties/Responsibilities:

• Planning, Organizing, and strategizing the daily operations and routine.
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  Proposes and implements process improvements to progress and drive the business
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  Maintain strong customer relationships and daily sense of urgency to escalations
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  Ensure customer check ins and business meetings are conducted. Resolve all concerns.
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  Meet or achieve all customer (and Marmic corporate) SLA’s and KPI’s
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  Ensure the quality of Marmic’s program and services meet or exceed customer expectations.
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  Monitor and oversee customer A/R and billing issues in cooperation with other departments
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  Meet or exceed top and bottom line P&L goals, including gross margin
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  Maintain a robust and engaged affiliate network
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  Ensure Marmic branches receive the highest level of professionalism and support
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  Drive a sense of urgency around overdue services
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  Lead a team of managers and hourly employees. Drive performance.
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  Create and provide reports to the leadership team on the current overall state of the business.
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  Monitor employee work and provide guidance.
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  Establish contracts and pricing for National Accounts customers.

Required Skills/Abilities:

• Management experience inclusive of cross-functional operations teams at a total organizational headcount of 15 or more
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  Experience leading a strong team with other managers in the reporting structure
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  Decisive thinking and leadership abilities
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  P&L and budgetary responsibility
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  Negotiation, conflict resolution, and presentation skills
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  Dynamic and creative problem-solving abilities
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  Strong client-focused mindset
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  Must be well organized and a self-starter

Education and Experience:

• Degree in business management or related field preferred
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  A minimum of 3-5 years experience in a leadership role

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.