Job description
Stefanini Group is in search for an
Onsite Support Technician for a globally recognized automotive company based in Dublin VA.
This is open to W2 candidates.
If you have what it takes, call me at: Shaina Pasay (248) 263-5610 or email me at Shaina.Pasay@stefanini.com
Job Summary: Onsite Support Technician
The Onsite Technician provides onsite end-user support for support for all areas within our cliewnt's NRV footprint. This position occurs as part of the Onsite Americas team, within the Infrastructure and Onsite Services (IOS) unit.
The Onsite Technician role is the local representation of Group IT for a specific business production environment. In this role it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and some specialized devices. These technologies are highly standardized in Group IT business practice and much of the work is conducted according to standard processes and methodologies. Most server and network hardware are configured according to Standard Operating Environment (SOE) specifications, common throughout Volvo's global network.
Technicians are assigned support tasks via ticketing system and are expected to understand and prioritize responses. In addition to break/fix activities, technicians are also expected to drive continuous improvements to IT services impacting assembly operations using our internal Volvo Production Systems (VPS) methodologies.
This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes to achieve the end results. The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and most importantly work as a team.
Expected Schedule
- This is a part-time 20 hour per week position
- Working hours are expected to be 8am to 12pm Monday through Friday or a suitable combination of one (1) eight hour day and three four (4) hour days.
Location
Dublin Virginia
Group IT
Group IT has end-to-end responsibility for all development, delivery, and support of IT solutions for the Volvo Group.
Group IT has end-to-end responsibility for all development, delivery, and support of IT solutions for the Volvo Group.
Infrastructure and Onsite Services (IOS)
Group IT - Infrastructure and Onsite Services is a global unit consisting of approximately 1200 employees and consultants in most of the Volvo Group's locations. The mission of the IOS unit is to ensure that Volvo businesses are provided with the right end-user tools and services at agreed quality and to an optimal cost. At factories, warehouses, and small sites IOS also facilitates infrastructure demand liaison and delivery execution for IT services through local presence and in partnership with global providers.
Group IT - Infrastructure and Onsite Services is a global unit consisting of approximately 1200 employees and consultants in most of the Volvo Group's locations. The mission of the IOS unit is to ensure that Volvo businesses are provided with the right end-user tools and services at agreed quality and to an optimal cost. At factories, warehouses, and small sites IOS also facilitates infrastructure demand liaison and delivery execution for IT services through local presence and in partnership with global providers.
Onsite Americas
Onsite Americas is a regional function consisting of more than 100 employees and consultants in all of the Americas. This function is responsible for onsite deliveries in this region, working in close co-operation with other IOS/Solution Delivery Unit functions.
Onsite Americas is a regional function consisting of more than 100 employees and consultants in all of the Americas. This function is responsible for onsite deliveries in this region, working in close co-operation with other IOS/Solution Delivery Unit functions.
Core Responsibilities
- Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards
- Become a well-rounded member of the onsite IT team by being able to perform multiple functions within the group.
- Perform delivery and support work according to standard methods and processes
- Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Working knowledge of IP Telephony and convergences of technology as related to voice and data communications.
- Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
- Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)
- Have good understanding of LAN connectivity (wired and wireless) in support of existing infrastructure and multiple sites, locally and remote
- Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
- Image & configure new and existing machines to end-user expectations.
- Deploy new machines to end-users by transporting equipment via mobile cart in which lifting up to 50 lbs. is involved.
- Tickets are assigned to Onsite Technicians; prioritization is always towards IT issues on the production/factory floor.
- Working environment provided at Volvo facility
- A work area with a personal computer (standard office) and working space
- Other duties as assigned by Onsite Manager
Required Competencies
- Is dedicated to deliver customer value
- Has ability to build effective relationships
- Has very strong communication skills
- Work patiently with end users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions
- Is open to change and enjoys the challenge of unfamiliar tasks
- Pursues tasks with energy, drives and has a need to finish
- Broad IT background
- Has fluency in English, both written and spoken
Physical demands
- Moving of printers and computers up to 50 lbs.
- Ability to work on, around, and under furniture within the office
Education Required
Bachelor's Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Experience Required
- Ideally at least 2+ years' experience in a Help Desk or support environment.
- Minimum of 2+ years of IT experience preferred.
- Experience working in a highly matrixed organization.
- Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.
- Ideal candidate will be highly motivated with a strong sense of urgency.
- Ideal candidate will be highly motivated with a strong sense of customer service.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
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