Accountability and Scope

The On-Site Representative Lead is accountable for representing Wesco Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures and functions for accuracy and efficiency.

The On Site Representative Lead is responsible for maintaining ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance; and providing operational support and status updates, including notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and opportunities to provide additional value-added products or services for increased customer satisfaction and profitability.

Essential Duties and Responsibilities

• Represent Wesco's vision, values and objectives in all job-related activities, sustaining excellent customer relationships

• Maintain strong knowledge of Wesco products, services, quality requirements and customer plans and specifications

• Continuously promote and maintain positive working relationships with customers and associates on-site, ensuring all opportunities to provide value-added services to customers are communicated to Program Managers for follow up

• Coordinate daily activities by organizing work schedules and organizing activities to ensure on timely and quality output. Perform daily bin maintenance, including Bin Scanning, Bin Replenishment, FOD Removal, within customer specifications and requirements.

• Proactively initiate or respond efficiently to daily Customer requirements, with the Contract Administrator, Production Floor Supervisors and other relevant Functional Area Managers, to facilitate needs

• Attend Shortage, Planning and Development Meetings, as required, to provide accurate and current status on critical parts to customer management team

• Address On-Site quality assurance issues and forward to the Regional Customer Program Manager and or Quality Manager for resolution

• Communicate or report relevant program information (i.e., critical stock outs) to Program Managers, immediately

• Assist in determining new bin set-ups, size and locations

• Identify part usage issues to the Customer Contract Administrator

• Practice and promote good housekeeping within the on-site work environment

• Actively seek and recommend process improvements to Regional Customer Program Manager, to increase efficiently and accuracy

• Accommodate special requirements which may be established by the customer supervisor, including but not limited to work schedule changes, required overtime, working holidays, and weekends, as needed

• Adhere to all customer site safety and security policies and procedures, and local laws or regulations, as applicable

• Attend regularly scheduled customer or company-sponsored meetings and/or training, as required

• Travel/drive from customer site-to-site, as necessary

• Prepare Monthly Productivity numbers for functional areas of responsibility to the appropriate Supervisor or Manager

• Perform daily or as required status reports (QBE)

• Package and prepare material for shipment

• Other duties as required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Competencies

• Action Orientated

Ability to work efficiently and independently, as trained, with a senior-level working-knowledge of the department policies, procedures and work instructions essential to the duties of the job; respond with urgency to "rush" requests in a timely manner, as requested; be proactive in the approach to the assigned workload and business needs; as trained, assist in the training of less experienced personnel.

• Communication/Relationship/

Liaison Communicate frequently with customer Production Supervisor or Manager; Program managers, Program Administrative Support personnel, as necessary to fulfill the customer needs with accuracy and efficiency; must have ability to communicate clearly and in a concise manner within multi-level and multi-cultural environments, required; and serving as a knowledgeable liaison for customers and Program Managers

• Direction/Received

Minimal supervision and instructions will be given for routine work and detailed instructions given for new activities or special assignments; must have the ability and willingness to accept and successfully fulfill any job-related assignments designated by the customer Floor Supervisor, Managers, or Wesco Program Manager, as required.

• Discretion/Latitude/

Decision Quality Performs job tasks with approved discretion with regards to the daily workflow, functions and resources to perform the essential duties of the job.

• Drive for Results

Ability to consistently meet or exceed departmental goals and objectives accurately and efficiently and to finish assigned tasks or projects on time

• Error Impact

Ability to fully comprehend and avoid the impact of taking erroneous actions, making decisions outside established work instructions or guidelines, or failure to complete responsibilities as required, which may result in serious delays to customers' schedules and serious lack of customer confidence.

• Knowledge/Methods/

Processes Ability to learn and adapt to on-site requirements and management, while maintaining Wesco's policies, procedures and quality commitments; Must maintain strong knowledge of the Customer requirements, specifications and expectations.

• Mathematical Skills

Ability to perform basic math functions and proficient use of a calculator.

• Problem Solving

Ability to solve common problems and generally complex problems following established policies and procedures; more difficult problems or challenges should be escalated to a senior member of the On-Site team or Program Manager for additional direction.

• Reasoning Ability

Ability to apply common sense understanding to find the best and reasonable solutions to work through problems involving multiple variables in standardized situations.

• Systems/Resources Ability to learn to utilize the internal systems and resources as critical aspects of accessing necessary information and communicating; systems include Wesco U.S. Intra-net system, database system, email, and the use of printers, copiers, and in-house telephone systems; and may include learning customer's on-site systems.

• Written and Oral Skills

Ability to read, write, speak concisely and present information in a professional manner, in a variety of communication settings, in English; Must have the ability to learn and interpret technical specifications pertaining to Wesco products and customer requirements.

Essential Values

• Customer Focus

Dedicated to meeting or exceeding the expectations and requirements of internal and external customers with excellence

• Ethics and Values

Maintains high level of professionalism and business ethics, in line with Wesco’s values; Code of Conduct Polices and all local, State and Federal laws

• Integrity and Trust

Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Wesco employment policies and procedures, Regulatory Compliance, safety and security policies, as applicable

• Teamwork

Fosters an open environment and encourages employees to work together cohesively.

• Time Management

Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximum efficiency

Qualifications

Education, Experience and Qualifications

• Education

High school diploma. Some college or college degree is preferred.

• Experience

Minimum of 1-year relative JIT, VMI or 3PO experience, within the aerospace industry.

Excellent, proven customer service and interaction skills, with direct customer and supplier contact.

Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results.

• Qualifications

Ability to mentor and lead a team.

Demonstrated ability to be a self-starter and self-motivated.

Excellent organizational and time-management skills.

Clear and accurate data entry and documentation skills.

Strong follow-through and perseverance to handle multiple tasks simultaneously.

Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers.

Ability to be detailed oriented and perform in-depth research, if required.

Ability to be cross trained in multiple critical areas of the department.

Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required.

Must be open to schedule demands changes and demands, per customer needs.

Must have the ability to travel/drive from customer site-to-site, as necessary.

Must have and maintain own/reliable transportation and company-approved driving record.

Primary Location : US-IL-Skokie

Work Locations : Woodward Skokie US 7320 North Linder Ave. Skokie 60077

Job : Contracts

Organization : Customer Operations - Central

Schedule : Regular

Full-time

Job Posting : Mar 22, 2023, 2:15:22 PM