Job description

About Us

About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

ESSENTIAL DUTIES AND RESPONSIBILITIES

This highly visible and client-facing position will be responsible in performing compliance audits in accordance with the client contractual and regulatory requirements, alongside Foundever policies and procedures.

This position will participate in the global-level management and implementation of physical, operational and information compliance, incident management ensuring the site(s) and business units comply with Foundever security policy, client contractual and regulatory requirements.

The role will directly report to the Global Manager, and work in close conjunction with many clients and internal Foundever departments to coordinate the implementation of Compliance principles and values, responsible for the Compliance support of the country/facility.

Lead engagement in implementation of Foundever Global Compliance Program, ensuring that recommendations are made to meet the needs of Foundever client.

Provide subject matter expertise during the client lifecycle, ensuring provision of timely and accurate responses to client Compliance matters; participates in audits, buildouts, reviews client contracts, conducts client risk assessments, advocates client security measures, measures compliance with contractual obligations.

Review client and site process to ensure that they conform to existing policies and procedures, as well as all applicable local laws and regulations.

Communicate identified gaps, violations and compromises to regional line management, internal customers and department leadership where appropriate in a timely and concise manner.

Support the local implementation of Business Continuity Plans and/or Disaster Recovery Plans for the Center and Accounts, according to the requirements of the business and clients.

Support the standardization of key processes including physical security, business continuity, crisis management plan, country risk evaluation and disaster recovery to assure consistency.

Conduct analysis and provide recommendations to line management for consideration on identification of needs affecting the success of Foundever Compliance Organization strategy and objectives. Based on the analysis, advise management and country leadership on the appropriateness of developmental eff orts to fulfill those needs.

Support Client on-site and PCI audits within the site(s), providing evidence requested on key processes.

Provide regular communications to Foundever' business units on best practices, internal security policy, regulatory and privacy compliance, and contractual requirements.

Maintain technical competence in security and auditing methods, tools, and best practices.

Support corporate department leadership to provide insight to current security issues and will be responsible for moderately complex research and trending to assist with analysis and ensure overall global security performance.

Provide administrative reporting, employee consultation and employee assessments for any assigned employees.

Perform any other tasks, duties, or services requested by his/her immediate superior.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Highly proficient MS application use, including Excel and Word

Strong written and verbal communications in English.

Situational and client-relationship awareness

Rational and logical thinker

Data mining and analytics

General IT knowledge

Effective analytical abilities, strong interpersonal skills & the maturity & motivation to work independently

Effective project management skills, including the ability to plan, organize, prioritize, & balance multiple tasks and/or projects to ensure target dates & goals are achieved

Accurate monitoring & reporting of compliance and risk management metrics

EDUCATION and/or EXPERIENCE

Degree required, or demonstrable role-related certifications required in an operational business management related field.

3 years' experience in Internal Audit/Risk Management

Experienced in a variety of security architecture, concepts, techniques, and technologies

Experienced in the compliance/audit industry

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

SECURITY COMPLIANCE

Employees are required to maintain compliance with Foundever safety, security, and privacy programs. Responsible for being an active participant in the Foundever safety, security and privacy programs to protect Foundever ' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Foundever ' employees.

ETHICS COMPLIANCE

Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to the Foundever Code of Ethics and Standards of Integrity.

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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