Apply Here: https://secure.onehcm.com/ta/WEAVE.jobs?ShowJob=117491524&TrackId=Indeed

Essential Responsibilities:

Support and Information Line

• Provide crisis intervention counseling, advocacy, information and referrals to individuals calling the agency's 24-hour support line and online chat

• Maintain accurate client records complete data entry in a timely manner using WEAVE’s client database.

• Assist with maintaining WEAVE’s internal referral book up to date.

• Provide information about WEAVE services and refer to appropriate external resources if WEAVE services are not applicable to caller’s needs.

• Respond in a timely manner to the message board submissions from WEAVE website when assigned.

• Provide triage and crisis intervention counseling via telephone and chat.

• Provide danger assessment and safety planning for crisis line callers.

• Conduct screenings of callers requesting emergency shelter.

• Provide front desk coverage at the Counseling Center as needed.

Safehouse

• Screen prospective residents.

• Provide support and advocacy for clients in person and over the phone.

• Maintain high visibility and availability throughout the shelter and initiate contact with residents.

• Provide emergency transportation when needed via Safehouse van.

• Provide crisis intervention counseling, advocacy, information and referrals to individuals calling the 24-hour support line when other coverage of the line is not available

• Maintain accurate client records and statistics in a timely manner

• Maintain close communication with other shelter staff

• Maintain facility safety by following safety policies and procedures and notifying supervisor of any potential hazards.

• Perform housekeeping tasks such as: stocking and restocking facility supplies as needed. Execute tasks and cleaning projects to maintain a clean and organized space in the safehouse’s business office and staff breakroom.

• Be available to provide support to residential client’s immediate needs such as emergency food, supplies, and emotional support, when needed.

Other Responsibilities

• Complete WEAVE’s 69-hour Peer Counseling Certification Training and complete continuing education annually as required to maintain certification.

• Must work at least 8 hours in 8 weeks to keep on-call employment status

• Develop positive working relationships with other local organizations and agencies

• Maintain accurate and timely timesheets.

• Maintain a working knowledge of domestic violence, sexual assault, elder abuse, sex trafficking and child abuse.

• Responsible for reporting and documenting calls and client interactions in a timely manner using WEAVE’s client database. Documentation must be completed while on shift.

• Be familiar with legal, medical, housing, educational and social service agencies and resources in the community which may be of use to residents

• Other duties as assigned

• Complete required Support Line and Safehouse relevant training to stay current on best practices and resources available, as needed or required.

Qualifications:

• Combination of education and experience to successfully perform job duties. One (1) year related experience such as crisis intervention and/or residential services preferred

• Experience working with clients who have experienced domestic and/or sexual violence in a client-centered, trauma-informed, and culturally responsive way

• Ability to maintain professional and healthy boundaries between clients and staff

• Crisis intervention, problem solving and conflict resolution skills

• Excellent oral and written communication skills

• Ability to work both independently and as a team member

• Ability to provide a valid copy of CA driver's license, have reliable transportation and submit current proof of vehicle insurance

• Ability to work evenings, overnights, days, weekends and holidays as needed

• Complete WEAVE’s (69 hour) Peer Counseling Training classroom training and counselor certification program and maintain certification (required)