In 2021 we celebrated our 21st anniversary, and we put our success down to our people. Many of our employees have developed successful careers with us and now we're looking for further passionate and positive people to join our team.

We deliver 94 services a week direct to London King's Cross from Beverley and Hull and have been regularly rated as one the UK's best rail operators for passenger satisfaction. Customer experience is what we're well known for and within our home city we work closely with local charities and organisations to deliver a vital service for the people of Hull and East Riding and its economy.

Now with an impressive fleet of bi-mode Class 802 state-of-the-art trains, our Paragon fleet is one the most modern and environmentally friendly on the UK's rail network.

As an ambitious Open Access rail operator, we're proud to carry the name of Hull down the East Coast Main Line to the capital and we're excited to be planning our long-term future.

We are recruiting for an On Board Host to join our hospitality team on a permanent basis.

• Undertake direct customer service duties on board as directed by the On Board Manager & On Board Experience Manager.
• Offer our First Class customers an exceptional food and beverage service.
• Comply with the Hull Trains Food Safety Policy.
• Ensure that all paperwork is completed correctly in line with the companies' standard requirements, relating to on board stock control, food hygiene and financial.
• All stock control issues including rotation, storage and top up ordering.
• All prescribed cleaning duties are undertaken in the course of your shift.
• Offer assistance to all other HT departments during times of disruption to ensure that customer service and operational excellence is maintained at all times.
• Undertake full meet & greet duties at all stations and in line with HT standards.
• Maximise catering revenue through proactive selling on-board.
• Maintain a Service Centre area within the Food Safety Policy and HACCP guidelines, holding responsibility for all goods, stock rotation and to alert management of any discrepancies or poor practices.
• To ensure that all marketing material required on board is delivered to services in a timely manner.
• To ensure wastage is minimised through stock rotation and control.
• To ensure that sufficient stock levels, both ambient and perishable are maintained to provide 100% stock levels to all train services.
• Accurately record all issues made from the Service Centre using the Stock Management system.
• Order and receive goods from suppliers as per HT Food Safety Management Policy and input all data.
• Delivery of goods to be checked against Purchase Orders, delivery notes, and to check quality, quantity and timeliness in line with service level agreements.
• To answer the Service Centre telephone in a timely fashion and to take accurate on-board colleague orders over the phone, then prepare orders and any necessary equipment to be delivered for services as requested.
• Protect the company and customer's assets, this includes wastage by being vigilant and reporting any suspicious situations to your Line Manager.
• Duties to include cleaning of the service centre as per Food Safety Management Policy.
• Carry out stock counts as required and enter results accurately into the stock systems.
• Assist with the training of all new Service Centre personnel.
• To work closely with all members of the Hull Trains team to ensure that we have the highest standards possible on our services and that we work within a safe environment.

• NVQ Level 2, Customer Services (or be actively working towards it) desirable
• Level 2 (Basic) Food Hygiene Certificate
• Substantive experience in a customer service role
• Comprehensive standard of education
• Good communication and motivational skills to engage with all levels of staff
• An energetic and enthusiastic approach to problem solving and teamwork across a broad range of topics
• Demonstrable experience in driving cultural change in a high potential risk, highly regulated industry

35 hours per week, competitive remuneration and benefits package including free and discounted rail travel, company pension scheme, 25 days' annual leave plus Bank Holidays, health cashback scheme and 50% gym paid membership fees.

At Hull Trains we are committed to encouraging equality of opportunity, diversity and inclusion at every level in our business, and ensuring an inclusive and open working environment.

The aim is for our workforce to be truly representative of all sections of society and our customers, to help us to better understand their needs and to deliver more creative and innovative solutions.