Job description
As an organization we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.
ESSENTIAL FUNCTIONS:
· Assists with external referral process
· Serves as a resource person for support and provider staff
· Schedules, re-schedules and cancels patient appointments both internal and external to the practice. Review key registration elements with patients during time of scheduling.
· Answers telephone, triages calls, takes accurate and detailed messages.
· Ensures queue is effectively covered at all times.
· Maintains confidentiality and privacy consistent with HIPAA guidelines.
· Performs recalls via phone contact and correspondence.
· Produces weekly and monthly reports for department.
· Performs duties related to the revenue enhancement activities of the practice
· Perform interpreter function when necessary
· Attends meeting, training and participates in committees as required.
· Receives, sorts and delivers mail to the appropriate staff.
· Performs other duties as requested.
Required Experience/Abilities/Competencies:
· One to two years of related work experience
· Knowledge of HIPAA Confidentiality and Privacy Policy
· Ability to organize priorities and complete tasks, projects as necessary
· Demonstrated ability to be attentive to detail and organized
· Effective interpersonal and communicative skills, with demonstrated telephone etiquette and skills
· Ability to demonstrate excellent customer service skills, enabling effective and courteous work with various groups of patients, staff and providers
· Knowledge of medical terminology
· Knowledge of basic computer skills necessary to use Logician and Microsoft office
· Demonstrated ability to assist with patient and practice problems
· Demonstrated understanding of managed care and other insurance related coverage plans
· Knowledge of insurance plans currently accepted by health center
· Demonstrated understanding of Disaster protocols including fire, safety and medical emergency as outlined by Whittier and Joint Commission regulations.
· Excellent interpersonal skills and flexibility
· Ability to handle multiple tasks and establish priorities in the midst of a hectic environment.
· Perform scanning functions for department.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Medical specialties:
- Primary Care
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability
Education:
- Associate (Preferred)
Experience:
- Management: 2 years (Preferred)
- Community Health: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
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