Job description

We are seeking an extraordinary individual with experience in front of house operations, hospitality and customer service, combined with a passion for wine.

We have been operating tasting rooms in downtown Healdsburg for over twenty years and have a huge wine club customer base. We retain customers by caring about them and delivering more than just great wines.

Our tasting rooms are well staffed with many highly focused, long-term employees that we think of as family.

Together we have built something uncommon, a busy tasting room where people are always happy and the customer experience is over the top, garnering over 500 five-star reviews from visitors on Yelp, Trip Advisor and Google.

Processes and procedures are working fine but our own successful growth has left us with a requirement for a new family member so if you think you can bring a strong operational performance with guidance, support, and leadership then talk to us. Duties include:

• Promote a positive and collegial atmosphere for team members.
• Deliver exceptional hospitality and sales standards.
• Guide the flow of guests while identifying opportunities for sales, memberships, customer service and retention.
• Assign guest experiences to the appropriate Associates depending upon skill levels and opportunity.
• Monitoring service and housekeeping levels, handling opening and closing procedures.
• Carry out responsibilities respectfully, in accordance with the organization’s policies and applicable laws.
• Become expert in POS, reservation, CRM systems, safety processes and tasting room SOPs.

The successful candidate will have several years of experience in tasting room operations with a proven track record of delivering exceptional hospitality experiences and a proficiency in implementing a cooperative culture.

They will be well spoken with good verbal communication skills. Be able to demonstrate social skills such as empathy, cooperative approach and a positive attitude. The ability to work successfully in a team environment and build effective working relationships is essential.

A High School Diploma or equivalent is required and a Bachelor's Degree is preferred with an existing high level of computer literacy with Microsoft Word and Excel or similar Google products.

This is a highly paid position of trust working with a team of professionals. It includes a significant benefits package and is a wonderful working environment in which you will meet and deal with interesting, happy people every day. If you have had a stellar performance in your career to date please feel free to apply.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Tips

Experience:

• Tasting room or restaurant: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Multiple Locations

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