Duke University Hospital is hiring a Ambulatory Nurse Manager for the Virtual Care Center - Telehealth

General Description

The Virtual Care Center – Virtual Clinic Nurse Manager will provide daily operational leadership for the virtual clinic similar to a normal in-person clinic/unit. The Virtual Care Center is expanding hours to 7 days a week, 8am-8pm. The nurse manager will coordinate and manage the daily operational and personnel needs of the Virtual Care Centers Virtual Clinic and staff. This includes ensuring effective delivery of clinical patient care virtually, as well as compliance with administrative, telehealth, and clinical policies and procedures.

The position is a hybrid position with remote and in office work. The Virtual Care Center is located at 14 Moore Drive, Durham, NC.

Job Duties:

• Manage multi-specialty nursing services delivered within the Virtual Care Center –Virtual Clinic.
• Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff.
• Collaborate in the development, implementation and expansion of learning opportunities and skill development for all staff. Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum; achieving desired

outcomes.

• Promote virtual education for patients, patient families and the community; participate in direct virtual patient care activities as a targeted strategy for role modeling or information gathering.
• Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various virtual clinics.
• Identify clinical and technical operational needs; manage appropriate technology equipment and functionality and monitors equipment maintenance. Assess the virtual environment locations and make recommendations to ensure optimal patient privacy, patient and provider satisfaction and compliance with various regulatory bodies with the telehealth.
• Collaborate with Director of Telehealth in determining the fiscal requirements of the virtual clinic, as an extension of departments in person clinic. This includes: submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care. Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening and conflict resolution
• Develop and implement processes to enhance virtual clinic operations and practices for ongoing quality improvement.
• Develop, document, implement and monitor Virtual Care Center-Virtual Clinic written policies and procedures reflective of the virtual clinic ambulatory health care site mission and objectives. Manage specific clinic in absence of Director. Be available on-call for emergencies involving the facility, staff members and patients.

Knowledge, Skills, and Abilities

• 
  Expert technology skills to manage and develop virtual programs with in the virtual clinic
• Manage and collaborate with providers, clinic staff, patients, families in a virtual environment to develop and optimize patient’s virtual plans of care and outcomes.
• Excellent listening skills
• Flexibility/Adaptability to multiple changing priorities in a fast paced virtual environment
• Ability to provide innovative ideas and solutions for the telehealth virtual clinic programs
• Well-developed leadership, mentoring, coaching, and clinical judgement skills acquired over 3-5 years of clinical experience in acute or ambulatory care
• Excellent written, verbal, video, telephone, and interpersonal communication skills
• Excellent organizational and motivational skills
• Diverse knowledge base
• Able to collaborate and be flexible
• Familiarity /Experience with client interaction on video platforms and remote monitoring
• Electronic Health Record experience (EPIC experience preferred)
• Experience managing unit based quality improvement project
• Clinical Quality Management and Service Orientation
• Accountability
• Planning, prioritization and time management
• Problem solving and innovation
• Initiative
• Financial Savvy
• Active Listening
• Effective communication skills
• Identifying and recruiting top talent
• Developing and retaining talent
• Showing support
• Teambuilding
• Conflict prevention and management
• Motivating and influencing
• Managing vision and purpose
• Working knowledge of regulatory requirements including North Carolina Nurse Practice Act

Education Requirements/ Preferences

Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred

Obtain Leadership Certification

Experience

Three years of nursing experience

Experience with telehealth/virtual care preferred

Licensure/ Certification Requirements

Must have current or compact RN licensure in the state of North Carolina. BCLS certification required.