Job description
Vacancy ID :
027385
Town :
Leeds
Closing Date :
09-Dec-2022
Salary :
£19,305
Notice Processing Administrator – working from home
Salary £19,305
37.5 hours per week
As Notice Processing Administrator, you will be working as part of a team processing appeals received against Penalty Charge Notices. After a period of in-person training in our Leeds City Centre office you will be provided with a desk top PC and will then work from home, supported remotely by a team leader.
What you'll be doing…
- Investigating written appeals against Penalty Charge Notices and processing them in accordance with business rules
- Issuing letters to customers with the outcome of their appeals
- Maintaining the database making sure correct actions are taken and recorded
- Investigating appeals that go to independent adjudication and making sure they are correctly accepted or contested
What you'll need…
- Excellent attention to detail
- Effective written communication skills
- The ability to correctly apply business rules in order to process the work correctly
- Space for a desktop PC and a reliable internet connection
- A home working environment free from distractions
- Availability to train in the office from 9am to 5pm for a period of 2-3 weeks
- Good understanding of the use of Microsoft Office Applications (Outlook and Word)
- Experience in customer service or office administration an advantage but not essential
In return for your time & hard work…
- 20 days annual leave plus bank holidays
- A staff bonus scheme where you will earn a cash bonus for exceeding performance targets
- Pension Scheme
- Training & development
- Flexible shifts available
- No weekend working or unsociable hours
- Work is all correspondence based – there are no telephone calls or direct contact with customers
About NSL
At NSL, our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team, and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure. With over 4,000 colleagues in 250 locations across the UK we serve over 150 clients and 20 million citizens. Here at NSL, everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are bronze aware holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans and reservists. We are committed to our core values, they are key to the way we work with our colleagues, customers and suppliers, joining us would mean upholding these values in everything you do:
- Professionalism – Achieving the Highest Standards
- Accountability – ownership and responsibility of our actions
- Respect – For each other and customers
- Transparency- open in the way we engage and do business
- Innovation – Enthusiasm for new ideas and technologies
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