Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

As the Amwell Psychiatric Care Technician, you will be the front line of provider support, project implementation and onboarding new customers as well as providers. You'll support our internal customers (local and remote users) with the setup, maintenance, and management of in-house developed applications, third-party clinical applications, and video systems. Maintaining and managing the application infrastructure of the company and ensure the availability of applications. Handle escalated incidents/problems, determination, and resolution. Participate and play a significant role in daily consult management, system implementation, and training on new customers and provider's onboarding.

This is an Awesome Opportunity for the individuals who are willing to take full ownership and responsibility for their tasks and exceptional growth potential for the right candidate

Core Responsibilities:

• Being attentive to different provider and client needs and being able to adjust accordingly
• Processing client consult request and alerting our providers.
• Managing patient queue, ensuring patients are being taken promptly
• Comfortable working in a mixed technology environment (Windows, macOS, iOS, etc.)
• Technology project planning and implementation
• Understanding new software systems and their role in meeting the client's needs.
• Assist with the installation and customization of software as a service (SaaS) systems.
• Ability to assist and support users remotely and in-person to troubleshoot and resolve hardware related problems in desktops and associated peripherals
• Should have a basic understanding of clinical applications, different EMR applications, and practice management software
• Data Analytics, building BI Dashboard managing it
• Generating customized performance reports and collecting data about company objectives
• Investigate high wait consults and determine source of delay from available information
• Effective communication with respective managers to keep them up to date with on going issues

Qualifications:

• 2-4 Years of Experience working with technology
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to manage multiple websites and track multiple ongoing situations
• Clear written and verbal communications are required
• Goal achievers positive thinking and to do attitude
• Proficiency in Office Applications (Word, Excel, etc.)
• Proficiency in Clinical (EMR, Hospital Information System) Applications
• Knowledge of reporting and monitoring tools
• A good team player and willing to work off-hour
• Bachelor in Computer Science (IT/ Applications Infrastructure) or equivalent
• CCNA, MCSE, and other EMR certifications will be added advantage

Additional information

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We're a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical hourly wage range for this position is $16.81 - $23.11. The actual hourly wage offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. This role may also be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific wage range based on the above factors listed.

Additional Benefits

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell's Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic's second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance