NMCI Point of Contact (PoC)

Full Time
Point Mugu, CA
Posted
Job description
Duties and Responsibilities:

  • Responsible for NMCI operations which entails requesting changes to existing NMCI services, resolving issues, analyzing reports, researching, preparing data calls in excel, organizing data, retrieval of data and communicating NMCI guidance to users

  • Resolving day-to-day issues, approve Move, Add, and Changes (MAC) requests,

  • Create, delete, move, disable and map NMCI user accounts

  • Assist with mapping software to new customer assets for tech refresh.

  • Provide technical support to customers who need advice, assistance and training in applying hardware and software systems.

  • Education and Work Experience Requirements:

    **MUST HAVE AN ACTIVE SECURITY CLEARANCE OR ABLE TO OBTAIN ONE
    **POSITION IS IN Pt. MUGU, CA - REQUIRED TO RELOCATE
  • Bachelor's degree in Information Systems with at least 1 year of experience or A.S. diploma in Information Technology with 4+ years of experience in related field.

  • Hands-on experience with computer asset coordination (moves, changes, adds)

  • Excellent customer service with customer interface, problem resolution and request coordination

  • - Understanding of computer technology - computers, printers, and related peripherals

    Security Clearance:

    Interim Secret

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