Job description

About us

We are engaging, fast-paced, fun and our goal is to always be the desired place for great coffee beverages.

Our work environment includes:

• Food provided
• Growth opportunities
• Safe work environment
• Lively atmosphere
• On-the-job training
• Company perks
• Flexible working hours

Dunkin' Management Team!
You are applying for work with a franchisee of Dunkin’ Donuts, not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees

LOOKING FOR SMILING FACES!

WE ARE LOOKING FOR PASSIONATE, ENTHUSIASTIC, MOTIVATED INDIVIDUALS WHO THRIVE IN A HIGH SPEED, HIGH ENERGY, HANDS ON TEAM ENVIRONMENT!!

DO YOU WANT A JOB THAT IS REWARDING, HAS CAREER ADVANCEMENT POTENTIAL, AND MOST IMPORTANTLY IS FUN??

ARE YOU INTERESTED IN BECOMING PART OF AN ALL-STAR TEAM??

ARE YOU UP FOR THE CHALLENGE??

WE ARE LOOKING FOR PASSIONATE, ENTHUSIASTIC, INDIVIDUALS WHO THRIVE IN A HIGH ENERGY, HANDS ON LEADERSHIP ENVIRONMENT!

RECRUITING FOR ALL LEVELS OF LEADERSHIP AND EXPERIENCE!!!

An Shift Leader/Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales.

They are responsible for ensuring all operations of the restaurant run according to Dunkin’ standards, franchisee standards and in compliance with all applicable laws.

We have a robust training program that will prepare you to run your own shifts and potentially grow into running your own location! We comprehensively review all the skills, habits, and behaviors you will need to model in order to be successful as a dunkin' leader! We will be assessing both the hard and soft skills required to be successful at the completion of your training.

We will coach you along the way and help you develop your skills, but only you can ensure you are successful in the long run!

If selected to be given the opportunity to train as an Shift Leader/Manager it will follow the following process:

Week 1 and 2: Positional Skills

Week 3: Daily Operations

Week 4-5: Shift Controls

There are weekly evaluations all throughout the way to see how you are doing and custom tailor more focus where you need it! There is no beating the system- we will know at the end of your training whether or not you've got what it takes to be a team leader!

Are you up for the challenge?

Team Environment

• Train and develop their employees
• Communicate job expectations to their employees
• Provide coaching and feedback; disciplines when appropriate

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed

Guest Focus

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance
• Sets, prioritizes and maintains focus on important activities
• Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Encourages collaboration and teamwork
• Leads others; negotiates and takes effective action

Building a great team!

• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employee’s strengths, accomplishments and development
• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
• Leads team towards store, brand and company goals!

Conflict Management

• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations ensuring consistency with policies and procedures
• Escalates issues as appropriate

*We only promote qualified candidates MIT candidates into RL positions at the completion of their training. You will need to that show the drive, initiative, hard and soft skills required to be successful.*

If offered a Shift Leader/Manager Position it is an 90day probationary training position:

We will train you to be successful However, being a leader isn't for everyone

If at any point during training we identify redflags in performance/behavior that are not indicative of a leader in our industry we will part ways and discontinue your training.

Job Types: Full-time, Part-time, Seasonal

Pay: $14.13 - $15.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Restaurant type:

• Coffee shop
• Quick service & fast food restaurant

Shift:

• 4 hour shift
• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Ventnor City, NJ 08406: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: One location

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